Tom, I don't know how you define your QoS level but support on this forum is pretty much nonexistent and now you are telling people to report problem here? I just did a quick scan of the last 52 messages, not counting today's posts, the Parallals team had replied to only 9, most of them were from Ynot and he was not even part of the support team. Many messages still have 0 reply and many more are still open, evidently no one can provide help. I can understand your hands off approach if this is an independent message board but it is not, it is the Parallels Support Forum operated by Parallels. The quality of this forum directly reflects the quality of Parallels support. I used to run part of the tech support of a major software development firm and we have a QoS policy that all email and web issues must be replied within 24 hour one way or the other. My team couldn't meet that. We only replied to 90% and was rated unsatisfactory by our customers. So don't give us the corporate spins about doing everything you can and QoS. Just fix the support process. Your paid customers deserve that.