I just managed to get here. Windows Creator 10 installed this week (I am in Portugal) and an hour ago decided I needed to restart my machine. I got a BSOD. Parallels says it is the version you are recommending but I do not know when that was updated. I am not a nerd because your publicity emphasises Parallels is a solution for which you do not have to be a nerd. I was finishing a job I have to send tomorrow in Windows worth hundreds of euros. I urgently need to get back in to Windows. How can I submit a ticket? I always forget although this is the third time Parallels has crashed after a major update. Not impressed I am sorry but I work as a translator with tight deadlines. David PS Is there standard fix for those who updated Windows 10 BEFORE reading this! PS Why is it SO complicated to submit a ticket? Get a non-nerd to go through the process - in fact before purchasing I think a user should go through that and then decide if this is software designed for the non-nerd.