Windows 10 no longer working properly--uninstall? reinstall?

Discussion in 'Installation and Configuration of Parallels Desktop' started by MichaelR10, Dec 18, 2015.

  1. MichaelR10

    MichaelR10 Bit poster

    Messages:
    1
    I recently installed Windows 10 via Parallels 11. It worked entirely as expected, but now I can no longer access programs via the Windows desktop, including Internet Explorer. Can I/should I uninstall and reinstall Windows 10? If so, how? And if I do, will I have to reinstall my Windows platform programs?
     
    MichaelR10, Dec 18, 2015
    #1
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Dear Michael, could you please try the steps mentioned below:
    Please backup your virtual machine and try this article
    Download the Registry Fix file but before you do anything else run Registry Editor and back up the following registry key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting
    Right click "Windows Error Reporting" and choose "Export" and save it somewhere handy.
    Then go to START> Run
    then type services.msc into the run dialog box and press ENTER
    Scroll down and check that the Windows Error Reporting Service is enabled. If it isn't - enable it.
    Click your downloaded "Registry Fix" file - it's file name is WER_Explorer.reg and click Merge.
    Reboot.
    The next time Explorer crashes check for a dump file here:
    C:\Localdump
     
    PaulChristopher@Parallels, Dec 18, 2015
    #2

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