Windows 10 not loading - just a black screen

Discussion in 'Windows Virtual Machine' started by AJH1, Jul 26, 2023.

  1. AJH1

    AJH1 Bit poster

    I've just reported (431695322) this, and sent the technical data. I'm running MacOS Ventura 13.4.1 (on a 2017 12" MacBook) and Parallels 18, with Windows 10, but it's failing to load. I get a black screen. Initially there's an cursor, but that disappears when clicked. Nothing else appears on the screen. I can switch between my Mac desktop and Parallels, but there's nothing on the Windows side.
    Please can you assist? Thanks!
  2. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    As a possible solution, kindly follow the below steps:
    1. While the Virtual Machine is running, from the Top menu bar, click Actions > select Reset.
    2. Perform this action 3 times consecutively. This will boot your Windows into recovery mode.
    3. Once in recovery mode, Click on Troubleshoot > Advanced options > Startup settings > Restart > Press 4.
    Once in Safe Mode, please follow the steps below:
    4. Open Command prompt (Windows search > Command prompt) and execute the following commands one-by-one:
    sfc /scannow
    (kindly wait until the command is successfully completed)
    5.1. Then execute:
    6. Take a screenshot of the output in Command prompt and send it to us.
    7. Restart the virtual machine.

    If the issue persists, kindly follow the below steps:
    1. Shut down the Virtual Machine. Make sure that the virtual machine is shut down. If it is in a suspended state, please run it and then shut down (Actions > Shut Down).
    2. Open the Virtual Machine's Configuration:
    2.1. Click on the Parallels Desktop icon in the Mac menu bar -> select "Control Center".
    2.2. Click on the cogwheel icon, next to your virtual machine.
    For additional information on how to open virtual machine configuration, please check:
    3. Open "Hardware" tab -> "Boot Order" -> "Advanced Settings" -> "Boot flags".
    4. Paste the following text in the "Boot flags" field:
    5. Run the virtual machine and check if the issue persists.

    If the issue persists, kindly collect an additional technical report (click Parallels icon || > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide the report's 9-digit ID in reply to this post.
    Thank you.
    AJH1 likes this.
  3. AJH1

    AJH1 Bit poster

    Got it. Worked perfectly. Thank you!
  4. MichaelLAX

    MichaelLAX Member

    AJH1: Please share with others which step worked for you. Thank you.
  5. DavidQ1



    this fix didn't' work for me. I just got another membership and I need windows on my mac for work! Please fix this! Why is it so hard for a paying customer at a university to get tech support from you all? How can I get this fixed? Trying to get tech support from you all is almost impossible. I don't have FB, I don't have twiter, so how can I get some live support?
  6. MichaelLAX

    MichaelLAX Member

    David: what are your details?
    I just purchased P19 and installed Windows 10 (64 bit) and it works fine!
  7. KirillO1

    KirillO1 Bit poster

    Seeing a black screen too for my Windows 10.
  8. KirillO1

    KirillO1 Bit poster

    It fixed itself after I stopped and restarted the VM. I think it started happening after the latest update, saw it twice now.

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