Windows 10 suddenly not working

Discussion in 'General Questions' started by ian8, Oct 29, 2018.

  1. ian8

    ian8 Bit Poster

    Messages:
    2
    Hello,
    I'm currently having an issue with Windows 10 on Parallels Desktop on a Mac running High Sierra 10.13.4.
    I put my laptop to sleep last night and now when I try to use Windows I'm getting a glitched out screen that looks like the image attached.
    Has anyone ever had this problem or might know what is happening? I have a bunch of unfinished school work that I need to access.
     

    Attached Files:

  2. AJ@Parallels

    AJ@Parallels Kilo Poster

    Messages:
    752
    Hello ian8, Kindly start the virtual machine and go to the top menu bar, click on Actions--> Take snapshot. once the snapshot is done then again click on Actions--> Reset and then check with the Windows virtual machine. Let us also ensure that Parallels Tools are properly installed. Please follow https://bit.ly/2N1mrkW to install Parallels Tools. If you see reinstall or update Parallels Tools then kindly reinstall it.
     
  3. ian8

    ian8 Bit Poster

    Messages:
    2
    Hello @AJ@Parallels, taking the snapshot and then resetting has gotten my virtual machine working again. Thank you for your assistance.
     
  4. AJ@Parallels

    AJ@Parallels Kilo Poster

    Messages:
    752
    You are welcome, Please feel free to reach us any time for any queries regarding Parallels.
     
  5. PrafulP

    PrafulP Bit Poster

    Messages:
    1
    I have a same issue with my windows and after taking snap shot and reset the situation remain same. What should i do?
     
  6. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,671
    Hi, dud you install the Windows update before? Or may be update the Parallels Desktop or MacOs?
     
  7. FedericoC1

    FedericoC1 Bit Poster

    Messages:
    2
    Hi ! I have a similar problem. Windows does not seem to be able to start. Only a black window. What can I do?
    Thank you
    Fede
     

    Attached Files:

  8. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,359
    Hi @FedericoC1 , Please let us know if you tried resetting the virtual machine (Actions--> Reset) ?
     
  9. FedericoC1

    FedericoC1 Bit Poster

    Messages:
    2
    Yes, it worked when I reseted the app. Thank you!
     
    Maria@Parallels likes this.
  10. MalcolmD

    MalcolmD

    Messages:
    1
    I think Parallels are one of the top software companies anywhere. Their application allowing W10 to work on a MAC is a stable, solid work. I had the problem described above and did a snapshot and a reset. Now I can get on and complete my work. I have great respect for this company and their staff. Well done.!!
     
    Maria@Parallels likes this.

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