Windows 11 - 24H2 update -> issues with Citrix

Discussion in 'Windows Virtual Machine' started by MichaelH100, Mar 14, 2025.

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  1. MichaelH100

    MichaelH100 Bit poster

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    I have macOS 15.3.2 (24D81) and Parallels Version 20.2.2 (55879) installed on a MacBook Air M2,
    running a Windows 11 virtual machine with version 23H2 22631.4890.
    After upgrading the VM to 24H2, my Citrix sessions started having major display issues, making it almost impossible to use Citrix for work.
    I'm using Citrix Workspace 2409 (24.9.10.28).
    I've been experiencing this problem for several months now and have to constantly revert to 23H2 using a snapshot.
     
    MichaelH100, Mar 14, 2025
    #1
  2. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

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    Hello,
    For us to further investigate this issue and advise you accordingly, kindly provide us with the following information:
    1. Kindly reproduce the issue and collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
    2. Reproduce issue and create a video recording of the issue following the article https://kb.parallels.com/en/118652 and upload the recorded file via a secured file sharing link (provide us with the link).
    Thanks
     
    Pramesh Boodadoo, Mar 14, 2025
    #2
  3. MichaelH100

    MichaelH100 Bit poster

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    ID 485547180
     
    MichaelH100, Mar 15, 2025
    #3
  4. MichaelH100

    MichaelH100 Bit poster

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    Hi, any update on this? Thanks.
     
    MichaelH100, Mar 21, 2025
    #4
  5. Tsuki02

    Tsuki02 Bit poster

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    Running into the same issues here. Macbook Pro 14 M4 Pro w 15.3.2 Parallels Version 20.2.2 (55879) and Windows 11 on same build. Sadly I dont have a snapshot to revert so have to reinstall and block the upgrade. Citrix is unusable for me. Really bad news as I need this for work.
     
    Tsuki02, Mar 26, 2025
    #5
  6. MichaelH100

    MichaelH100 Bit poster

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    Hi, any update on this? Thanks.
     
    MichaelH100, Apr 4, 2025
    #6
  7. Tsuki02

    Tsuki02 Bit poster

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    Come on Parallels. This shouldn't be a big fix here. Obviously this windows update brought major changes, yes, but you had this build for weeks prior to release. Citrix is a key use case for your product. Take the report seriously and at least let us know when a fix is coming.
     
    Tsuki02, Apr 4, 2025
    #7
  8. Tsuki02

    Tsuki02 Bit poster

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    For anyone else that comes across this issue, VMware Fusion works fine with Citrix. Seems Parallels doesn't care to fix this issue.
     
    Tsuki02, Apr 13, 2025
    #8
  9. Adeboye Adeotan

    Adeboye Adeotan Staff Member

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    552
    Hi

    Apologies for the delay in responding.

    We have created a support ticket with ID 5245553 to investigate this issue with you.

    Further communication will be passed via email correspondence
     
    Adeboye Adeotan, Apr 14, 2025
    #9
  10. MichaelH100

    MichaelH100 Bit poster

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    And what is the status of my ticket ID 485547180?
     
    MichaelH100, Apr 23, 2025 at 4:45 AM
    #10

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