Windows 11 sign in problem

Discussion in 'Account and Subscription Management' started by ParallelsU1141, Jun 1, 2023.

  1. ParallelsU1141

    ParallelsU1141 Bit poster

    I am using Parallels 18 ARM on a M2 Mac.
    I set up an initial user account and then another user account in Windows 11
    Then I deleted the first user account and it disappeared.
    However, when booting up Windows 11, I am still prompted for a password for the deleted account. I have to click on the page so that the second account appears and I can type in the PIN.
    I have done everything Tech Support suggested but still that deleted account appears on W11 bootup.
    Should I delete the Windows 11 VM and start over? Any other solutions?

  2. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Hello ParallelsU1141,

    Please perform the following actions:

    1. Start Parallels Desktop.
    2. Start your virtual machine.
    3. In your Windows virtual machine, press the CMD + R keys to open the Run dialog box.
    4. Type netplwiz into Run, and click/tap on OK to open advanced User Accounts.
    5. If prompted by Windows to grant access, click/tap on Yes.
    6. With the exception of your new user account, remove all other users in the list.
    7. Click on "Apply".
    8. Restart your virtual machine.
  3. ParallelsU1141

    ParallelsU1141 Bit poster

    I tried this but got these messages:

    Attached Files:

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