Windows mouse cursor disappears

Discussion in 'Installation and Configuration of Parallels Desktop' started by VernN, Jul 8, 2017.

  1. VernN

    VernN Bit poster

    Messages:
    7
    July 8, 2017 finished installation of latest update. After tools reboot my mouse cursor disappears when it is clicked once and reappears on second click.
    Unable to close windows or select anything in windows.
    As usual, couldn't have happened at a worse time. This is a business computer & clients are waiting for files.
    When looking through the self support pages the relevant links are dead ends. Information was too old and was removed.
    I am very disappointed with the Parallels support options. My work is effectively shut down until I can get find a support phone number which is very well hidden. Do they not want to be bothered.
     
    VernN, Jul 8, 2017
    #1
  2. VernN

    VernN Bit poster

    Messages:
    7
    The Windows mouse is working now after shutting down everything & rebooting the 3rd time.
    BTW, I did finally manage to find the links to the phone # and tech support text window but both said 30 day support was over & to purchase additional support.
    So I did a search for it..... couldn't find it. Even the link they gave went nowhere.
    So many roadblocks to get support :(
     
    VernN, Jul 8, 2017
    #2
  3. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,113
    Hi @VernN,
    Glad you are able to fix the issue by rebooting the virtual machine. However, we would request you to try the following steps to fix the issue permanently.
    1. Shut Down virtual machine.
    2. Open Virtual Machine configuration
    3. Go to Hardware > Boot Order > and paste in Boot Flags box:
    video.hw_pointer=0
    You can reach here and we offer 24*7 Support.
     
    PaulChristopher@Parallels, Jul 9, 2017
    #3

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