Windows restarts on shutdown with error

Discussion in 'Windows Guest OS Discussion' started by pmconaway, Jun 5, 2018.

  1. pmconaway

    pmconaway Bit Poster

    Messages:
    21
    Not every time I shut down my windows 10 virtual machine, but most times, I get this parallels error message pop up. ("Window 10 Pro" was restarted. The virtual machine processor was reset by the operating system. )

    The system then restarts to the login screen. To get out of. The loop of shutdown and restarts. I have to stop the virtual machine.

    I"m running Parallels 13.3.1. (43365), Windows 10 Pro Build 17134, Mac OS 10.13.6 beta (17G31f)

    Any suggestions.
     
  2. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,359
    Hi @pmconaway , please follow the steps suggested in the article and let us know if that works.
     
  3. RichM2

    RichM2 Bit Poster

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    1
    Can you re-post the link to the article I can't seem to get to it. I'm experiencing the same problem
     
  4. TirthankarB

    TirthankarB Bit Poster

    Messages:
    18
  5. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
    Hello RichM2. Here's the link: https://kb.parallels.com/124449
     
  6. snodman

    snodman Bit Poster

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    55
    This resolved my identical issue (at least so far).
     
  7. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

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    1,128
    Glad to note that. Please reach out if you have any other concerns.
     
  8. MarcoW2

    MarcoW2 Bit Poster

    Messages:
    3
    Worked for me too. Thanks for the article link. :)
     
  9. Ajith1

    Ajith1 Parallels Support

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    2,720
    We are happy to hear that. Feel free to reach out to us anytime for support.
     
  10. MichaelC17

    MichaelC17 Bit Poster

    Messages:
    4
    The article mentioned above (https://kb.parallels.com/124449) states that this issue was resolved by the Oct 18 Win 10 update. Not so for me, even after restarts. Still had to use the workaround in the article. YMMV.
    Mike
     
  11. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

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    1,128

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