Windows Screen Going Black

Discussion in 'Parallels Desktop for Apple Silicon (M1) Mac' started by DiogoS2, Aug 28, 2021.

  1. DiogoS2

    DiogoS2 Bit Poster

    Messages:
    7
    It started happening this week. I'm running windowns Arm on my iMac M1 on full screen on a separate "windows". So, I can switch back and forth between Mac and Windows with a finger swipe.
    Very often when I switch back to Windows, the screen is black. I can see the mouse course changing (if text, etc) but I can't see anything. The only option I have is to reset the Windows and lose everything I had opened.
    I'm on Parallels 16. Mac OS 11.5.2
    Are you guys forcing me to "upgrade"-buy the Parallels 17?
     
  2. LuckyD

    LuckyD

    Messages:
    1
    It started happening this week. I'm running windowns Arm on my iMac M1 on full screen on a separate "windows". So, I can switch back and forth between Mac and Windows with a finger swipe.
    Very often when I switch back to Windows, the screen is black. I can see the mouse course changing (if text, etc) but I can't see anything. The only option I have is to reset the Windows and lose everything I had opened.
     
    Last edited by a moderator: Aug 29, 2021
  3. DiogoS2

    DiogoS2 Bit Poster

    Messages:
    7
    It's happening all the time. Even on coherence mode.
    We get no answer. It's not even guarantee if upgrading to V17 will solve the issue.
     
  4. DianaM2

    DianaM2 Bit Poster

    Messages:
    1
    BLACK SCREEN. I have nothing. I have uninstalled and reinstalled. My business is shut down again. I cannot access QBooks to create Pos, shipping, etc.

    It also happened on August 12. That time it helped to uninstall.

    HELP! I cannot follow complicated directions to delete parts of windows because I have nothing but a black screen.
     
  5. Anand48

    Anand48 Bit Poster

    Messages:
    64
    Hi, we are sorry for the inconvenience caused. Please take a snapshot and then force restart your Windows virtual machine to check on the issue.
    1. To take a snapshot, refer to ( https://kb.parallels.com/5691#:~:text=Work with Snapshots-,Take a Snapshot,-Start Parallels Desktop ).
    2. To force restart Windows, refer to ( https://kb.parallels.com/123094#:~:text=go to Actions on Mac menu bar > click Reset ). Thanks.
     
  6. DiogoS2

    DiogoS2 Bit Poster

    Messages:
    7
    I took a snapshot. Now what?
    Any solution on this. I believe I should be entitled to get V17 upgrade at no cost as I purchased V16 recently.
     

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