Windows Start button fails, Edge browser also won't open

Discussion in 'Windows Virtual Machine' started by Frank Madison, May 10, 2016.

  1. Frank Madison

    Frank Madison Junior Member

    Messages:
    11
    I don't use Windows often. I first noticed that the Start button stopped working about a month ago. I put it away figuring someone would fix it, but after updating both Parallels and Windows today, it's still broken.

    The only thing I could find was a reference to resetting the entire system which will uninstall all of my applications, I can't do that.

    How do I fix this problem?
     
  2. Raj@Parallels

    Raj@Parallels Guest

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    453
    Hi Frank,
    To fix Windows 10 start menu issue, please refer to KB123375.
     
  3. Frank Madison

    Frank Madison Junior Member

    Messages:
    11
    Hi,
    I'm unable to follow these instructions because nothing happens when I click on the Notifications icon.
     
  4. Hello Frank Madison,
    Please check your private message and respond.
     
  5. ChristopherH3

    ChristopherH3 Bit poster

    Messages:
    3
    Yesterday I loaded the latest Windows 10 updates followed by a Parallels update. Windows then reloaded the Parallels Tools and surprise surprise my Windows Start Menu failed again. KB123375 fixes the issue but this has been happening for a long time and I am getting sick of fixing it. Why can't Parallels and/or Microsoft fix it.
     
  6. Frank Madison

    Frank Madison Junior Member

    Messages:
    11
    The solution I found was to reinstall Windows 10. It took a while, but did not delete any of my files or uninstall my programs. I was able to do this because, luckily, I had installed Chrome and pinned it to my task bar, so I was able to go to this web site to get the installer:

    https://www.microsoft.com/en-us/software-download/windows10/
     
    Raj@Parallels likes this.
  7. TimothyT2

    TimothyT2 Bit poster

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    1
    Thank Raj, your KB file worked
     
    Raj@Parallels likes this.
  8. Raj@Parallels

    Raj@Parallels Guest

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    453
    Glad to hear that, Timothy! We're always here to help.
     
  9. Raj@Parallels

    Raj@Parallels Guest

    Messages:
    453
    Thanks for sharing this information.
     
  10. ThomasL5

    ThomasL5 Bit poster

    Messages:
    2
    This issue is still occuring for me. I reinstalled Windows 10 to solve the issue. The KB article mentioned here is too cumbersome as a workaround http://kb.parallels.com/123375. Is there no permanent fix to the Start menu issue?
     
  11. Dinesh@Parallels

    Dinesh@Parallels Guest

    Messages:
    300
    Hi ThomasL5,
    The issue which you reported is due to Windows user profile corruption. Microsoft is currently working on a resolution for this issue.
     
  12. YogK

    YogK Bit poster

    Messages:
    1
    This one of the common bugs since from Windows 10 OS last. While this problem is not happening with all Windows 10 OS users. I had also suffered from the same for the first time I installed the OS.
    You can simply re-install the Windows 10 to solve the problem.
     
  13. Dinesh@Parallels

    Dinesh@Parallels Guest

    Messages:
    300
    Hi YogK,
    You can create a new user profile to resolve the issue, instead of reinstalling Windows 10.
     

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