XBox App can't download games, download throws error

Discussion in 'Parallels Desktop for Apple Silicon (M1) Mac' started by ColinM12, Nov 3, 2021.

  1. ColinM12

    ColinM12 Bit Poster

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    As per title. Latest preview release I can install the XBox games app, but any game so far I try to download it puts in the queue and then gives me error 0x00000001.

    Doesn't matter if I try to use C:, or any other drive.
     
  2. SWANDY

    SWANDY Kilo Poster

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    Would LOVE an answer to this issue as I just signed up for the GamePass (fortunately only $1.00 for the first three months LOL) and tried downloading two games - Myst and Doom (figured I would start with something relatively simple) and got the same error message. Followed the instructions (running whatever updates in Windows Update and the MS Store app, restarted the VM and NADA.
     
  3. MichaelH63

    MichaelH63 Kilo Poster

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  4. SWANDY

    SWANDY Kilo Poster

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    Ok so has anyone had the time to contact MS Support? And will they even respond as we have a non-supported chip?
     
  5. ColinM12

    ColinM12 Bit Poster

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    I've filed a bug report through the insider feedback app, but nothing heard back so far.
     
  6. AlexP30

    AlexP30 Bit Poster

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    Same issue :(
     
  7. Pummelchen

    Pummelchen Bit Poster

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    Same. I want to install MS Flight Sim 2020 and it does not work. 120 Euro wasted, plus 99 Euro for Parallels wasted !
     
  8. ColinM12

    ColinM12 Bit Poster

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    Issue still present in preview 22499
     
  9. SWANDY

    SWANDY Kilo Poster

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    I am out of the Insider Program, running "retail" version that was just upgraded to 22000.318 and still have the same issue with the xbox app. No downloads yet.
     
    Pummelchen likes this.
  10. SebastianH11

    SebastianH11

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    Hope we get a solution to the issue soon.
     
  11. Pummelchen

    Pummelchen Bit Poster

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    Parallels stated to contact MSFT, which is not only arrogant but disrespectful towards their own customers. Both companies should work together to find a solution and take responsibility.
     
  12. SWANDY

    SWANDY Kilo Poster

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    Only if it is a Parallels issue. But there was an earlier post/thread here that the issue is with all ARM processors not just Apple M1 chips. It is very annoying (I just paid for a MS Game Pass subscription to see what games would actually work) but don't think it is really Parallels issue if it affects all ARM processors.
     
  13. enwin

    enwin Bit Poster

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  14. MichaelH63

    MichaelH63 Kilo Poster

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    I'm not sure they actually fixed the issue of XBox games not downloading on ARM devices. The blog post doesn't mention ARM at all (which they usually do if it is an ARM-specific issue) and they are only talking about GamePass games. Sounds like a different issue to me.
     
  15. SWANDY

    SWANDY Kilo Poster

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    Also some people like me are off the Insider Program so wouldn't get that update till it is sent to the release versions. But if it is true we have hope.
     
  16. ColinM12

    ColinM12 Bit Poster

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    22504 ARM preview still has the same problem, XBox app can't install gamepass games.
    If you bought a game through the Microsoft Store (like Minecraft for me), it will install just fine, but only if you start the install from the Store app. Then it shows progress in the XBox app, and can be launched from there.
     
  17. ColinM12

    ColinM12 Bit Poster

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    I can also seem to uninstall and reinstall an app, once it's been installed previously. Maybe the arm version is having issues initializing the install space?
     
  18. ColinM12

    ColinM12 Bit Poster

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    Or not, Minecraft had to be reinstalled via the Store, XBox app started having issues again.
     
  19. ColinM12

    ColinM12 Bit Poster

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    And now the Store can't install. Maybe it's the backend, having issues talking to Microsoft?
     
  20. ColinM12

    ColinM12 Bit Poster

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    Ok, so it seems to be hit or miss. Portal Bridge Builder and Mighty Goose will install. So will ReCore.
    Many others will error out right away.
     

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