I have purchased parallels about 10 months or so now, and never had any problems with it until today. XP Home Ed. refuses to start up when I launch Parallels. I click the Parallels icon on my dock and it comes up with the configuration page like it usually does, but then when I click on start and XP comes on and looks like it wants to start but a black screen comes on after a few seconds and just locks everything up and freezes there. When that happens it also locks on and off my other programs Im running until I exit Parallels. I have no idea why it does this, this is the first time I`ve seen it do this. Any help would be greatly appreciated. Thank you in advance. Version: 3.0 Build number: 4560 Host OS: XP Home Edition Host OS details: Mac OS X Tiger , Version 10.4.11 Guest OS/Remote OS: Windows XP Home Guest OS amount of memory: 1 GB 667 MHz DDR2 SDRAM (2 GB on my macbook as a whole) Type of computer: MacBook ( OS X Version 10.4.11 ) 2 Ghz Intel Core 2 Duo Computer RAM: 2 GB ( I have allocated 1GB on the V.M. side and 1 GB to run Tiger, I even lowered the memory on the V.M. but it still does the same thing, but even with the 1 GB on the V.M. I never had any problems )
As a first step please backup (!!!) Virtual Machine where VM is located It is usually one of the following folders Documents/Parallels Library/Parallels /Users/Shared/Parallels You can see folder with your Virtual Machine name - stop Parallels Desktop, and copy folders to another place or to external disk (check for size) Start Parallels Desktop and as you BIOS select several times Parallels Desktop -Action -Send Key- F8, you should see Operating system selection menu, select Safe Mode, click enter Let me know what happens in this case
XP Home refuses to launch John, thanks for getting back to me, I dont see anything with BIOS select on it. I have no idea what that is. When I started Parallels up I went to actions ---> send key , but I didnt see any O.S. menu or Safe Mode.
Ok, let us try another way, can you provide me following information * Parallels Desktop version and build: Parallels Desktop- -> About Parallels Desktop * an XML file with a copy of system profile: Applications --> Utilities --> System Profiler --> File --> Save as * Guest OS full version with SP included (if they are); * a copy of /home/<username>/Documents/Parallels/<VM name>/<GuestVM>.pvs * Archive of /Library/Parallels/bugreports/ (right click on folder --> Create Archive) or ~/Library/Parallels/bugreports/ * /Library/Logs/panic.log or ~/Library/Logs/CrashReporter/Parallels.crash.log from the Mac side; Please note, that asked files can reveal some personal information, and maybe you prefer to create ticket to support and send me message privately with ticket number
