"You have Reached the maximum number of Activations available for your activation key..."

Discussion in 'Installation and Configuration' started by Pucko_Roman, Apr 29, 2015.

  1. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,141
    Hi KM_,
    Please check your private message and reply us.
     
  2. HoangM

    HoangM Bit Poster

    Messages:
    2
    Hi,
    I have the same problem. I uninstalled the app from my old macbook air and now can not activate it on my new macbook. Please help.
    Thanks
     
  3. Ram@Parallels

    Ram@Parallels Parallels Support

    Messages:
    777
    Please check your private message and reply us.
     
  4. SantanuG

    SantanuG Bit Poster

    Messages:
    1
    I am having the same issue. I deleted Parallels on my Macbook Air and I installed it on a new Macbook Pro retina. When I try to activate, I am getting an error message saying that "You have reached the maximum number of activations...." . I would like to get help on this from Parallels support team.
     
  5. Dhruba@Parallels

    Dhruba@Parallels Kilo Poster

    Messages:
    779
    Hi Santanu, please check your private message.
     
  6. HoangM

    HoangM Bit Poster

    Messages:
    2
    I have provided the required information in the private message. Please assist.
    Thanks
    Hoang
     
  7. Dhruba@Parallels

    Dhruba@Parallels Kilo Poster

    Messages:
    779
    Hi Hoang, please check your private message.
     
  8. SamE1

    SamE1 Bit Poster

    Messages:
    1
    Hi, I have the same problem as many of the users here with regards this error message. I have uninstalled the app on my macbook pro and want to re-install it on my iMac Retina. Please can you assist?

    Kind Regards,
    Sam E.
     
  9. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,141
    Hello @SamE1 Please check your private message and reply us.
     
  10. ShengnanW

    ShengnanW Bit Poster

    Messages:
    1
    Same issue, PD 10 licence plus PD 11 upgrade licence, after migrating to the new mac the keys are not usable any more. PD11 on old laptop already completely deinstalled.
     
  11. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    Hi, please provide us with your license keys in private messages.
     
  12. volcs0

    volcs0 Bit Poster

    Messages:
    10
    I had my logic board replaced on my macbook pro. I need to reset my Parallels 11 license. Thanks.
     
  13. Manu@Parallels

    Manu@Parallels Guest

    Messages:
    262
    Hi Volcs0,
    Please provide us your activation key and registered email address in private message, we'll check it for you.
     
  14. volcs0

    volcs0 Bit Poster

    Messages:
    10
    Thanks. I've send you a PM with the info.
     
  15. RichardF3

    RichardF3 Bit Poster

    Messages:
    7
    What is the point of the forums as a way of finding help if every reply from Parallels is "check your private messages?" Please post an actual answer and explanation in the forums.
     
  16. Geophizz

    Geophizz Bit Poster

    Messages:
    4
    I am having the same issue. The hard drive on my iMac failed, and I had to reformat it and start over. I transferred the license successfully, but after two days the drive failed again, and the machine won't even boot now, so I can't uninstall. Now I have a new iMac, but it is telling me that I've activated it the maximum number of times. How can I get the license working again?
     
  17. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    Hi, please try this KB in order to resolve the issue.
     
  18. Tim8

    Tim8 Bit Poster

    Messages:
    1
    I am having the same issue attempting to move a license from one machine to another. This KB (http://kb.parallels.com/123461) does not seem to work. The previous Mac was signed out and everything as well, which should means its fully deactivated. This is for version 11.

    "Unable to confirm the product license."
    "You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license."
     
  19. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    We have made changes to the activation key. Try to activate again and check.
     

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