Cancel auto-renewal, Refund and remove my Credit card info

Discussion in 'Account and Subscription Management' started by RajaP, Jan 16, 2024.

  1. RajaP

    RajaP Bit poster

    Messages:
    1
    Hi,
    I have not been using Parallels for more than two years now. I even forgot I had a subscription for this. I got an email today, that it auto renewed. I immediately followed the link in the email to cancel my subscription. It stopped subscription for next year, but did not actually cancel the current subscription renewal. Also I don't see an option to get a refund. I don't trust Parallels anymore. There is no phone /chat support anywhere and I like to remove my credit card info from their site. No response on Facebook Messenger
    Please Cancel the auto-renewal that happened today, refund the $99 that was charged and remove my credit card info from your site.

    thanks,
    Raja.
     
    RajaP, Jan 16, 2024
    #1
  2. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    314
    Hello,
    Kindly check your personal message.
    Regards,
     
    Trishna Oobeyram, Jan 19, 2024
    #2
  3. MengT

    MengT

    Messages:
    1
    Hi, i have the same issue. I forgot about my account and it just renewed 20 minutes ago. I've just now cancelled further auto renewals but can I get a refund, and my credit card information removed?

    Thanks
     
    MengT, Jan 27, 2024
    #3
  4. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    131
    Hello @MengT ,
    Thank you for your feedback.
    Please note that a refund for the purchase has already been initiated.
    Funds will be credited back to your account within 5-7 business days.
    Thanks
     
    Ashley Chumun, Jan 28, 2024
    #4

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