Install Failure on Snow Leopard 10.6.1

Discussion in 'Installation and Configuration' started by Steve Lidie, Oct 21, 2009.

  1. Steve Lidie

    Steve Lidie

    Messages:
    1
    (try # 2 ... so this is the short form ):)

    1) Parallels Desktop 4.0-3846.436204 install fails on Snow Leopard 10.6.1. When clicking "Restart" an error dialog appears, see screen shot in the attachment. Choosing "Show Error" shows nothing. Choosing "Quit" restarts the computer. See the attached System Log for install error messages.

    2) The app starts then stops immediately with an exit code 9, see attached System Log.

    3) All the user-related files appear to be installed:

    dragonfly:Users admin$ ls -al /Applications/Para*
    /Applications/Parallels:
    total 104
    drwxrwxr-x@ 6 root admin 204 Oct 21 12:41 .
    drwxrwxr-x+ 39 root admin 1326 Oct 21 11:32 ..
    -rw-r--r--@ 1 root admin 0 Aug 29 09:37 Icon?
    drwxrwxr-x 3 root admin 102 Aug 29 09:26 Parallels Explorer.app
    drwxrwxr-x 3 root admin 102 Aug 29 09:25 Parallels Image Tool.app
    drwxrwxr-x 3 root admin 102 Aug 29 09:25 Parallels Transporter.app

    /Applications/Parallels Desktop.app:
    total 0
    drwxrwxr-x 3 root admin 102 Aug 29 09:45 .
    drwxrwxr-x+ 39 root admin 1326 Oct 21 11:32 ..
    drwxrwxr-x 7 root admin 238 Oct 21 12:41 Contents
    dragonfly:Users admin$


    4) Running the uninstaller fails saying that the product is not installed!

    Any help much appreciated, many thanks,

    Steve
     

    Attached Files:

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