Mac to PC Sharing, Drag and Drop, and Copy and Paste not work: version 18, Windows 10, Mac Ventura

Discussion in 'General Questions' started by TomT16, Mar 24, 2023.

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  1. TomT16

    TomT16 Bit poster

    Messages:
    1
    After an upgrade from Parallels Desktop 17 -> 18 running Mac Ventura and Windows 10 on a VM, all sharing, network presence, drag and drop, and copy and paste no longer works. I thought this problem may stem updates in the Windows firewall app. I've checked all relevant settings -- nothing works.

    Suggestions are welcome. Thanks.
     
    TomT16, Mar 24, 2023
    #1
  2. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    573
    Hello,
    As a possible solution, kindly reinstall Parallels Tools: in the top menu click Actions > Reinstall Parallels Tools, wait for the installation to finish, restart the virtual machine.
    If the issue persists, please collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply.
    Thank you.
     
    Pramesh Boodadoo, Mar 24, 2023
    #2
  3. robv10

    robv10 Bit poster

    Messages:
    6
    Same problem here, running a M3 Max MacBook Pro and Parallels Desktop and Windows 11 Pro. Before the upgrade yesterday copying and pasting both directions was working perfectly, after the update not anymore. I've reinstalled Parallels Desktop and Parallels Tools and the new Bi-directional option is set correctly but it doesn't work anymore.
     
    robv10, Mar 13, 2024
    #3
  4. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    352
    Hello Rob,

    Please collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply.

    Thank you.
     
    Adeboye Adeotan, Mar 13, 2024
    #4
  5. robv10

    robv10 Bit poster

    Messages:
    6
    This is the report ID: 453904829
     
    robv10, Mar 14, 2024
    #5
  6. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    573
    Hello,
    Please note that your support case #46••••4, has been escalated to the Second line Technical Support, and you will shortly receive further instructions via your email.
    Thank you.
     
    Pramesh Boodadoo, Mar 15, 2024
    #6

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