Reference number: 344271829 Invoice date: Jul 8, 2022 Invoice number: AKD-73697548148 So, I purchased an upgrade key for Parallels 17 desktop for Home and Student because I thought it was the permanent license but it turn out that I need a previous version's key to activate. What should I do with my key now?
Hello, please be informed that in order to activate Parallels Desktop for Mac Upgrade license you must have a Parallels Desktop legacy permanent license to act like the previous version key while activation. If you don't have any Parallels Desktop legacy permanent license, we will be able to initiate the refund for Parallels Desktop for Mac Upgrade license, so that you can purchase Parallels Desktop full license.
Hello, please DM us with the payment reference number or the email address with which you have purchased Parallels Desktop so that we can initiate the refund. Thanks,
Reference number:407806938 Good evening , I have purchases a yearly subscription to a parallel desktop and now im unable to activate it without a key from the prev. version that I never had
Hello, Thank you for your feedback. The purchase with reference number 407806938 has been refunded today. Funds will be credited back within 5-7 business days. Thanks
Hi, I also have purchased a one-time payment version and have the same problem. (I don't have the previous version) what should I do? Reference number: 419889272 Invoice date: 2023/09/23 Invoice number: AKD-736106530119
Hello, Thank you for your feedback. Please note that your subscription has already been refunded. Funds will be credited back within 5-7 business days. Thanks
Can not activate Parallels key because I don't have previous version keys what can I do to activate my account? reference number: 429827624 invoice number :736107551t275 date 13/11/23
Hello, Thank you for the provided feedback. We have sent you a private message, please check it and provide us with the requested information. Best regards!
Hi! I can't activate my parallels. I renew the subscription, but when i'm going to ativate ask to previous version key. But the previous key is the same and don't work!
Can not activate Parallels key because the previous version keys is the same as the current one. how can I activate my account. reference number: 430497705 invoice number : AKD-736107784428 invoice date: 23/11/23
Can not activate Parallels key because I don't have previous version keys what can I do to activate my account? date 1/20/2024
Hello @PeterB77 We noticed that the subscription has already been refunded. Should you require any additional help, please let us know. Thanks!
Hello, I have problems to activate my Parallel Desktop . It says...' You have entered up upgrade key. Please confirm it with a key from the previous version". Recently, I used trial versions. I did not use any paid version of PD before. Please help. Thanks in advance.
Hello, You have purchased an upgrade key. You should purchase a full version instead. While checking we notice that your purchase for the upgrade has already been refunded. You can go to the link https://www.parallels.com/products/desktop/buy/?full for purchasing a new license. Thanks