similar problem
I'm having a similar upgrade problem. The installation proceeds all the way to the Restart required screen, and when I click restart an "Install Failed" box drops down, with (Show Error)(Quit) options. Show Error returns nothing, and Quit restarts and shows Parallels 4.0 installed but it won't start, and Uninstall fails saying that Parallels Desktop 4.0 is not installed. I tried to reinstall my old version 3.0, but the disk image appears to have been altered in the install process and won't load.
I spent an hour with tech support on a terrible phone connection, only to be directed to the online documentation in the end.
This is the message in the logs:
11/11/08 2:01:24 PM pkgExtractor[2445] BomFileError 62: Too many levels of symbolic links - ///usr/local/lib
11/11/08 2:01:24 PM pkgExtractor[2445] pkgExtractor exited with error 1 while processing package '/Volumes/Parallels Desktop 4/Install.mpkg/Contents/Packages/Parallels Desktop 4.pkg/Contents/Archive.pax.gz'
I'm dead in the water, and this is simply a disaster.
--Tim
Last edited: Nov 11, 2008