Maybe they're a small company, but whenever I send them a bug report I would at least appreciate a reply (even a ticket number) that my request has been accepted and would be handled within the next, let's say 5 days.
Leaving a customer, having spend money for a product that works quite well (every program has bugs), in the dark is NOT the correct way. I personnally contacted the support because I have a real issue ... and a product is only as good as the support !
Best regards,
Romain
Last edited: Jun 28, 2006