Printer offline on mac side

Discussion in 'Installation and Configuration of Parallels Desktop' started by Gwen Nadin, Dec 15, 2011.

  1. Gwen Nadin

    Gwen Nadin Member

    Messages:
    56
    Hi everyone
    I have been reading the posts with enthusiasm. I recently had my mac upgraded from Paralells 3 to P7 and from Leopard to Snow Leopard..

    I had difficulty in getting the printer to work and had to close down my Hp 1320 Laserjet to get it to print.
    It was fine for a while but then I found it was printing like a dot matrix on the Parallels program I was using. I had not printed from it since my upgrade. For one reason or another I now have a similar problem to many others.

    When I open my mac and then open Parallels using Win XP I find that if I print from Parallels it is fine but when I go to print from the mac side when both are open, I get printer offline on the laserjet. I have it connected via Usb and am at a loss to know what else to do. I found it extremely to get the printer to work inthe first place, and after my new upgrade note there are more instances of my printers listed then I had before. I have deleted the ones I know to be safe but still have about 7 in the list. Is there a workaround this anyone might be able to help with.
    Regards
    Gwen
     
  2. YanaYana

    YanaYana

    Messages:
    1,666
    Hello Gwen,
    First of all - your printer might be connected to Virtual Machine (VM) while it is running via USB - so that you cannot use it in Mac - it is offline. You need to open Parallels Desktop (PD) menu > Preferences > USB and remove printer from the list (or make it always connect to Mac - as you like).
    Than go to Virtual Machine menu > Configure > Hardware > Print and uncheck "add all Mac printers". Start the virtual machine - check if some printers are missing. Try to add a new network printer in Windows by "add printer" and find your printer in the list.
    If you are not able to do it - Shut down the VM, enable "add all Mac printers" back and start the VM - check if it made a copy of printer in the list and if it is working.
    If not - download Apple Bonjour, install to Windows and set up your printer. It should work.
     
  3. Gwen Nadin

    Gwen Nadin Member

    Messages:
    56
    Thank you so much for that, shall give it a go and let you know if it is successful. I know the first time 4 years ago it was a mammoth task t get the printer working ok. I also read somewhere that setting up the printer can sometimes only give you a poor outcome. Would this be with Bonjour or some other method. It was to do with Generic I think.
    The reason I needed to re-do this laser jet printer was that my family history program was giving me a dot-matrix print outcome which was unsatisfactory. Thanks again
     

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