both windows VM's give error 68 after new parallels update

Discussion in 'Windows Virtual Machine' started by MichaelG04, Mar 7, 2012.

  1. MichaelG04

    MichaelG04 Bit poster

    Messages:
    7
    so i updated Parallels today to the most recent update, and both of my Windows VM's give me this error

    The virtual machine cannot be started due to critical error.
    contact the parallels support team for assistance
    problem ID: 68
     
  2. Strata IT

    Strata IT Bit poster

    Messages:
    1
    Can't open Win VM after update problem ID 68

    Did the Parallels update today and have the same problem ID 68
     
  3. MichaelG04

    MichaelG04 Bit poster

    Messages:
    7
    from what i see, the update i posted about is the latest update
     
  4. tagarinconada

    tagarinconada Bit poster

    Messages:
    9
    Resolution

    Try reinstalling Parallels Desktop. This should fix it.

    Go to Finder> Applications> Right click Parallels Desktop> Move to trash. Empty trash.
    Download a new installer. Try downloading the trial version here:
    http://www.parallels.com/products/desktop/

    Even using the trial version will install it with the original full version product key automatically.

    P.S.
    I had an experience with a customer where he keeps the Mac turned on all the time. Only puts it to sleep when he leave. I first removed Parallels Desktop, ran Disk Utility (Finder> Applications> Utilities> Disk Utility) and Repair Disk Permissions for Macintosh HD then I had him reboot the Mac and started fresh. Then we downloaded and installed Parallels Desktop. It worked perfectly fine.
     
    Last edited: Mar 28, 2012

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