My Paralells 6 Activation code

Discussion in 'Installation and Configuration of Parallels Desktop' started by PeterOB, Sep 20, 2012.

  1. PeterOB

    PeterOB Bit poster

    Messages:
    3
    My wife trashed her macbook pro,,

    I just setup a new mac laptop for her .. and migrated her data and applications ..

    Parallels 6 is there, but it wants to be "activated"

    The other laptop screen is smashed but is still working .. I can remote into it .. \

    The product is registered, and I have a login .. But I cannot find where to get the activation key from within the software

    PLEASE help she starts school On Monday

    I dont think I should have to buy a support contract just to keep what I already own ..

    My Email address is pob@ob1.us
     
    Last edited: Sep 20, 2012
  2. strells

    strells Product Expert

    Messages:
    573
    How did you purchase the software? If it was digital, you should have an email with the key or you can log into your Parallels account (https://www.parallels.com/account/home/) and click Check my registered keys. If it was a box, the key would be in the box.

    Steve
     
  3. LiudmilaA

    LiudmilaA Bit poster

    Messages:
    83
    Dear PeterOB,

    Unfortunately, only Parallels Desktop 5 key is registered in your Parallels account. I checked our order database and did not manage to locate any orders for Parallels Desktop placed with your email.

    If you still can login to the previous Mac remotely, please check the following article for instructions on how to find Parallels Desktop key:

    http://kb.parallels.com/5680

    If you are still not able to locate your Parallels Desktop 6 keys, please submit request for Parallels Customer Service here:

    http://www.parallels.com/support/request/ > Customer Service and Licensing category
     
  4. PeterOB

    PeterOB Bit poster

    Messages:
    3
    Parallels 6

    Thanks for your reply ..

    I just noticed that my wife had subsequently downloaded and installed a parallels 7 trial.
    Now I need to remove the 7 and install 6 . .Do you know if I can download 6 from somewhere ?


    also, any special instructions to remove 7 trial ?

    Thanks again . .this is becoming my full time job WHEW
     
  5. LiudmilaA

    LiudmilaA Bit poster

    Messages:
    83

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