Upgrade option makes parallels disappear!!

I have an upgrade message from 10.0.xxx to 10.1.xxx, when I select "upgrade" all that happens is parallel app closes and nothing else happens.

What gives?

 

No support from team parallels???

 

Hello David,

That shouldn't happen.

Please try re-installing the application by following the steps as suggested below:

- Uninstall Parallels Desktop 10 for Mac : http://kb.parallels.com/122653
- Download Parallels Desktop 10 for Mac latest build from : www.parallels.com/directdownload/pd10
- Install the application.

This should help you in installing the latest build successfully.

 

Just to be certain, if I uninstall then it will keep my VM's safe on the drive?

 

Hello David_Templeton,
Uninstalling Parallels Desktop application will not remove your Windows Virtual Machine. By default all virtual machines are stored in /Documents/Parallels or in /Users/Shared/Parallels folder.
The .pvm file is your complete Virtual Machine, you will have access to your Virtual machine until the .pvm file is removed from your Mac manually.
Please let us know if you have any questions.