Parallels Desktop 10 kernel panics 10.11 on Retina MBP

This is more just a report than anything, realise it's a beta OS and unsupported.

Discovered that with some reliability Parallels Desktop 10 will cause a kernel panic when starting up on 10.11b2 and b3 on Retina Macbook Pros. Seems fine on my iMacs but I've been able to replicate this on multiple 15" Retina MBPs running both clean and upgraded 10.11 installs with both pre-existing and fresh installs of Parallels 10.

 

Hello Bill, can you collect panic report and memory dump?

 

I'll see what I can do as far as getting a full dump. I usually use a VM for remote capture which in this instance is a little awkward.

I should also clarify this kernel panic occurs right on the start up of Parallels, not the boot of a VM. I'm usually looking at the loading throbber bar, very rarely it'll just get to drawing the Control Centre VM list window.

Panic report below:

Anonymous UUID: 5F09B645-92E1-CEFF-687D-1FBE5864DBA5

Thu Jul 9 20:10:09 2015

*** Panic Report ***
panic(cpu 2 caller 0xffffff80085f6f99): "corrupt so_rcv: sb_mb 0 sb_cc 1\n"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3247.1.36/bsd/kern/uipc_socket.c:3642
Backtrace (CPU 2), Frame : Return Address
0xffffff91f5f03cd0 : 0xffffff80080e74d7
0xffffff91f5f03d50 : 0xffffff80085f6f99
0xffffff91f5f03e60 : 0xffffff80085cb2ca
0xffffff91f5f03f00 : 0xffffff80085cb033
0xffffff91f5f03f60 : 0xffffff800862c9a1
0xffffff91f5f03fb0 : 0xffffff80081f5d56

BSD process name corresponding to current thread: prl_naptd
Boot args: rootless=0

Mac OS version:
15A216g

Kernel version:
Darwin Kernel Version 15.0.0: Sun Jun 28 00:25:56 PDT 2015; root:xnu-3247.1.36~7/RELEASE_X86_64
Kernel UUID: E6DB13C9-258E-310A-A791-6F9E324C3726
Kernel slide: 0x0000000007e00000
Kernel text base: 0xffffff8008000000
__HIB text base: 0xffffff8007f00000
System model name: MacBookPro11,3 (Mac-2BD1B31983FE1663)

System uptime in nanoseconds: 3062497836238
last loaded kext at 3062344103067: com.parallels.kext.vnic 10.2.1 29006 (addr 0xffffff7f8b178000, size 32768)
last unloaded kext at 544323683711: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f8a671000, size 40960)
loaded kexts:
com.parallels.kext.vnic 10.2.1 29006
com.parallels.kext.netbridge 10.2.1 29006
com.parallels.kext.hypervisor 10.2.1 29006
com.parallels.kext.usbconnect 10.2.1 29006
org.virtualbox.kext.VBoxNetAdp 4.3.26
org.virtualbox.kext.VBoxNetFlt 4.3.26
org.virtualbox.kext.VBoxUSB 4.3.26
org.virtualbox.kext.VBoxDrv 4.3.26
com.citrix.driver.net6im 1.1.9
com.deterministicnetworks.driver.dne 1.0.18
com.deterministicnetworks.driver.dniregistry 1.0.7
com.apple.iokit.IOBluetoothUSBDFU 4.4.0d77
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.70
com.apple.iokit.IOBluetoothSerialManager 4.4.0d77
com.apple.driver.AGPM 110.20.19
com.apple.driver.ApplePlatformEnabler 2.5.0d0
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleOSXWatchdog 1
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleGraphicsDevicePolicy 3.7.7
com.apple.driver.AppleHDA 272.40
com.apple.driver.pmtelemetry 1
com.apple.driver.LuaHardwareAccess 1.0.0d13
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.GeForce 10.0.6
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleHV 1
com.apple.driver.AppleIntelHD5000Graphics 10.0.8
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.0d77
com.apple.driver.AppleSMCLMU 208
com.apple.driver.AppleMCCSControl 1.2.13
com.apple.driver.AppleCameraInterface 5.36.0
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleMuxControl 3.11.26
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleIntelFramebufferAzul 10.0.8
com.apple.driver.AppleThunderboltIP 3.0.5
com.apple.driver.AppleUSBTCButtons 245.4
com.apple.driver.AppleUSBCardReader 3.6.0
com.apple.driver.AppleUSBTCKeyboard 245.4
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 37
com.apple.iokit.IOAHCIBlockStorage 2.8.0
com.apple.driver.AppleAHCIPort 3.1.5
com.apple.driver.AirPort.Brcm4360 1000.8.6a2
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 4.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 4.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 163
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.iokit.IOUSBUserClient 900.4.1
com.apple.iokit.IOSerialFamily 11
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 272.40
com.apple.kext.OSvKernDSPLib 525
com.apple.driver.CoreCaptureResponder 1
com.apple.nvidia.driver.NVDAGK100Hal 10.0.6
com.apple.nvidia.driver.NVDAResman 10.0.6
com.apple.iokit.IOSurface 107
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.0d77
com.apple.iokit.IOBluetoothFamily 4.4.0d77
com.apple.driver.AppleHDAController 272.40
com.apple.iokit.IOHDAFamily 272.40
com.apple.iokit.IOAudioFamily 203.7
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleGraphicsControl 3.11.26
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.IOPlatformPluginFamily 6.0.0d7
com.apple.AppleGraphicsDeviceControl 3.11.26
com.apple.iokit.IOAcceleratorFamily2 203.2.0
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7
com.apple.iokit.IOUSBMassStorageDriver 1.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
com.apple.driver.usb.AppleUSBHub 1.0.1
com.apple.driver.AppleUSBMultitouch 250.4
com.apple.iokit.IOUSBHIDDriver 900.4.1
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
com.apple.driver.CoreStorage 509
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.iokit.IOAHCIFamily 2.8.0
com.apple.driver.AppleThunderboltDPInAdapter 4.1.2
com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.2
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleThunderboltNHI 4.0.1
com.apple.iokit.IOThunderboltFamily 5.0.6
com.apple.iokit.IO80211Family 1100.19
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.corecapture 1.0.4
com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1
com.apple.driver.usb.AppleUSBXHCI 1.0.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 414
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.iokit.IOUSBHostFamily 1.0.1
com.apple.driver.AppleUSBHostMergeProperties 1.0
com.apple.driver.AppleACPIPlatform 4.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0​

 

could you please collect a problem report right after rebooting as described here http://kb.parallels.com/en/9058 . After the report is sent you will see its unique 8-digit number in the pop-up window on your screen. Specify this ID number here.

 

Won't be able to do the first method, it'll have panicked again by then. I'll see what ican pull from the terminal when I'm next in front of a computer.

 

it's still better to collect problem report. you can do the following after reboot.
- open Terminal and execute

prlsrvctl problem-report --send --stand-alone​

this will send the report and will show its ID number in the Terminal window.

 

Hi Marat, apologies for the delay but only just got to sit down with the MBPs again today.

Under both 10.11b3 and b4 "prlsrvctl problem-report --send --stand-alone" also results in a kernel panic. In fact, even running just "prlctl list -a" also causes an immediate panic.

The machines in question are all Late 2013 Retina MBPs with the 2.6GHz i7, 16GB RAM, 512GB SSDs and GT750M GPUs. All exhibit the same behaviour whether with a clean install or an upgrade from 10.10 and they've been otherwise rock solid on b3 since it was released.

I'd be fascinated to get access to the Parallels 11 beta to try it on the same machines as it's currently a show stopper for upgrading a client to El Cap.

 

Issue persists on 10.11 Beta 5 with both the main Parallels application and the prlctl command line tool.

 

I am having the same problem, but with a late-2013 Mac Pro, 32 GB Memory, first running OS X Yosemite and, most recently, the beta OS X El Capitan. I sent a problem report via terminal using id: 73290204 I have not had any luck with a resolution--it has persisted since the original Parallels install. I am using Parallels 10.

 

I am running into a kernel panic as well. However, my panic signature is different.
Host is running El Capitan. Guest OS is Windows 10 Pro, hardware is iMac 5K. I am running Parallel Desktop 11.
It's quite disappointing after paid an upgrade and it turns out not working.

Anonymous UUID: D66711E7-AFAD-617F-DB91-436E2133BCAD

Sat Sep 19 00:17:21 2015

*** Panic Report ***
panic(cpu 0 caller 0xffffff8018e8e1fe): /Library/Caches/com.apple.xbs/Sources/xnu/xnu-3247.1.106/osfmk/vm/vm_resident.c:3123 Assertion failed: !mem->private && !mem->fictitious
Backtrace (CPU 0), Frame : Return Address
0xffffff920ce2b950 : 0xffffff8018e8e307
0xffffff920ce2b9d0 : 0xffffff8018e8e1fe
0xffffff920ce2b9f0 : 0xffffff8018f4ed4c
0xffffff920ce2ba20 : 0xffffff8018f0912f
0xffffff920ce2bb20 : 0xffffff8018f233b8
0xffffff920ce2bc00 : 0xffffff7f9ee79d16
0xffffff920ce2bc30 : 0xffffff7f9ee82a38
0xffffff920ce2bd80 : 0xffffff7f9ee7c72c
0xffffff920ce2be50 : 0xffffff7f9ee7ab62
0xffffff920ce2bed0 : 0xffffff80194be10f
0xffffff920ce2bf10 : 0xffffff8018f89c90
0xffffff920ce2bfb0 : 0xffffff8018fbf186
Kernel Extensions in backtrace:
com.parallels.kext.hypervisor(11.0.1)[DF321AF7-09FC-36F8-9CF8-93410C103837]@0xffffff7f9ee77000->0xffffff7f9eec1fff
dependency: com.apple.iokit.IOACPIFamily(1.4)[CBAE26D8-0ACB-3C1F-8347-FDCA67EC40B3]@0xffffff7f99bd2000
dependency: com.apple.iokit.IOPCIFamily(2.9)[34605DF6-1FDD-337E-9E8B-3B206C132995]@0xffffff7f9972d000

 

Also tried with my wife's MacBookPro Retina from 2012. Same panic when windows 10 is rebooting.

 

One more with the same Kernel Panic caused by Parallels network daemon prl_naptd. This is not related with the new Parallels version because also I tested with Parallels 8 and 10 (maybe when you install an older version some componentes for the newer are still present). It's very annoyed because it's completely random and even after reboot if you try to "reopen" all application the kernel panic will happen again. The only way is to boot, wait around 10 seconds and then you can open Parallels without problem. I also tried with SIP enable/disable and exactly the same issue.

I have a webex tonight, I guess to try to find the issue, but my advice at this moment to everyone is NOT upgrade to El Capitan if you are using Parallels in a MacBook.

 

Anyone with any idea? I could see a workaround disabling all interfaces in the Macbook, but of course, that means a very little functionality of the VM.

 

Just in case someone has the same kernel panics, it getting much better (not 100% but almost) if you disable IPv6 from ALL interfaces (not only WIFI/Ethernet but Bluetooth,Firewire, etc.). The command to do it from a terminal: networksetup -setv6off Wi-Fi (change Wifi with the name of every interface, the ones with white space in the name, put in with quotes " ")

 

Just a last update, unfortunately this workaround fails in several situations...so working in this way is almost impossible. For the time being I had to move to Fusion, an now working without any issue. Very sad the bad support with an issue with a new OS that it's clearly not fully supported, but you can receive every day a message asking you to migrate the latest Parallels version to have a full support for El Capitan.