Install problems with v10

Discussion in 'Installation and Configuration of Parallels Desktop' started by PhillipD, Aug 20, 2015.

  1. PhillipD

    PhillipD Bit poster

    Messages:
    1
    I bought Desktop 10 from retailer and downloaded Parallels, but only v11 is available for download. Activation code for v10 will not work with v11 so I am not able to use it. Any ideas before I take it back to retailer?
     
    PhillipD, Aug 20, 2015
    #1
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    PaulChristopher@Parallels, Aug 21, 2015
    #2
  3. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,115
    Hi, I'd like to add one more point.
    We've checked your account and would like to let you know that according the Tech Guarantee 2015 you are eligible for no-charge upgrade key for Parallels Desktop 11.
    Please check your inbox to find your license.
     
    Maria@Parallels, Aug 21, 2015
    #3
  4. AmanP

    AmanP Bit poster

    Messages:
    1
    I have the similar problem. I have bought the license for PD10 however there is no link to download until I found this thread.

    Am I eligible for an upgrade to PD11 too?
     
    AmanP, Aug 23, 2015
    #4

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