Install problems with v10

[PhillipD]

I bought Desktop 10 from retailer and downloaded Parallels, but only v11 is available for download. Activation code for v10 will not work with v11 so I am not able to use it. Any ideas before I take it back to retailer?

 

[PaulChristopher@Parallels]

@PhillipD, You can download the latest build for Parallels Desktop 10 for Mac at http://www.parallels.com/directdownload/pd10 and let us know how it works. Thanks!

 

[Maria@Parallels]

I bought Desktop 10 from retailer and downloaded Parallels, but only v11 is available for download. Activation code for v10 will not work with v11 so I am not able to use it. Any ideas before I take it back to retailer?

Hi, I'd like to add one more point.
We've checked your account and would like to let you know that according the Tech Guarantee 2015 you are eligible for no-charge upgrade key for Parallels Desktop 11.
Please check your inbox to find your license.

 

[AmanP]

I have the similar problem. I have bought the license for PD10 however there is no link to download until I found this thread.

Am I eligible for an upgrade to PD11 too?