Mouse cannot be used after installation Parallels 11 for Mac and Windows 10

Discussion in 'Installation and Configuration of Parallels Desktop' started by DavidD5, Nov 21, 2015.

  1. DavidD5

    DavidD5 Bit poster

    Messages:
    3
    Since I have upgraded on my parallel 11 for mac to windows 10 I cannot use the mouse in windows. I can activate it through Ctrl alt but
    as soon as I want to use it it disappears again and has no effect. In the control center I have tried to activate and deactivate the USB Controller but it made no difference. Looking forward to a good solutions so that everything works again. Before the upgrade everything worked fine:
     
    DavidD5, Nov 21, 2015
    #1
  2. Dhruba@Parallels

    Dhruba@Parallels

    Messages:
    779
    Hi David, we suggest you to re-install Parallels Tools. Please try the manual installation, refer to this KB article.
     
    Dhruba@Parallels, Nov 21, 2015
    #2
  3. DavidD5

    DavidD5 Bit poster

    Messages:
    3
    thanks, finally things work!
     
    DavidD5, Nov 22, 2015
    #3
  4. Dhruba@Parallels

    Dhruba@Parallels

    Messages:
    779
    Glad that the issue is resolved. Please feel free to reach out, we are here to help!
     
    Dhruba@Parallels, Nov 22, 2015
    #4
  5. David_L

    David_L Bit poster

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    4
    I had the same problem; doing the simple reinstall solved the problem!
     
    David_L, Nov 25, 2015
    #5
  6. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,158
    Your welcome David! Feel free to reach out anytime. We are here to help. Thanks!
     
    PaulChristopher@Parallels, Nov 27, 2015
    #6

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