I have reset my computer and the code can not be used

Discussion in 'Installation and Configuration of Parallels Desktop' started by sj8716643, Mar 2, 2016.

  1. sj8716643

    sj8716643 Bit poster

    Messages:
    6
    I bought the code half a year ago, and couple of days earlier I have reset my computer, that means all of the documents and system are brand new now.
    I have found the activate code in my email but it says 'I have entered an upgrade key. please confirm it from a key from previous version'.
    The original email I have got in Chinese version, so I can not post it here, but if you need, I could provide it.
     
    sj8716643, Mar 2, 2016
    #1
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Hi, please provide us with your license keys in private messages.
     
    PaulChristopher@Parallels, Mar 3, 2016
    #2
  3. sj8716643

    sj8716643 Bit poster

    Messages:
    6
    Thank you, and I have already fixed this. I have contacted the seller who I bought from, then he gave me an old version code, it finally works.
     
    sj8716643, Mar 3, 2016
    #3
  4. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Glad your issue has been resolved successfully. Feel free to reach out anytime. We are here to help! Thanks! PC
     
    PaulChristopher@Parallels, Mar 3, 2016
    #4

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