Still unable to upgrade to Windows 10

Discussion in 'Windows Virtual Machine' started by hansderycke, Jun 10, 2016.

  1. hansderycke

    hansderycke Member

    Messages:
    38
    As the title say, I'm still unable to upgrade to Windows 10.

    In every case I've tried, the upgrade runs along, and then at the end it says "restoring your previous version of Windows" and I'm back at 8.1.
     
  2. Sasti@Parallels

    Sasti@Parallels Parallels Support

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    278
    Hello,
    Could you try the following steps in order to fix our existing Windows 8.1,
    1. Run system file checker scan as mentioned in this article (first 2 steps).
    2. Check if you have installed all updates of Windows 8.1
    Let us know how it goes.
     
  3. hansderycke

    hansderycke Member

    Messages:
    38
    Hi Sasti,

    I ran the system file checker, which found problems, and took the steps outlined to fix them. I verified that I have all updates of Windows 8.1. Next I tried to upgrade, and again it failed. This time, I did get an error message. I've included a screen shot of the message.
     

    Attached Files:

  4. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,158
    Hi hansderycke, you have received this warning due to the fact that the Parallels Display Adapter driver is not included in the list of drivers compatible with Windows 10 Update. We would suggest you to upgrade Windows 8.1 to Windows 10 on native boot camp (If you have configured Bootcamp based Windows 8.1 VM) and then create a new (BootCamp based) virtual machine on Parallels Desktop.
     
  5. hansderycke

    hansderycke Member

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    38
    I'm not using bootcamp.
     
  6. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,158
    Hi, Are you using 32 bit or 64 bit? for installing a 64-bit version of Windows 10 please make sure your virtual machine has at least 2GB of RAM assigned. To check virtual machine's RAM please open configuration menu -> Hardware tab -> CPU & Memory. To increase the memory you would need to shut down your virtual machine.
     
  7. hansderycke

    hansderycke Member

    Messages:
    38
    It's 32 bits. The VM has 4GB of RAM assigned.
     
  8. Hello hansderycke,
    Looks like the issue needs a deeper investigation kindly generate a problem report id and provide us the 9 digit number and we will check it out for you.
     
  9. hansderycke

    hansderycke Member

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    38
    The problem report id is 103945708
     
  10. hansderycke

    hansderycke Member

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    38
    Any update?
     
  11. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,158
    Hi, you may try this blog post to know more about how to install and upgrade to Windows 10 in Parallels Desktop.
     
  12. hansderycke

    hansderycke Member

    Messages:
    38
    Hi Paul,

    I've tried that several times already. In fact, that was the very first link in my opening post.
     
  13. Raj@Parallels

    Raj@Parallels Guest

    Messages:
    467
    To upgrade Windows 10 32 bit minimum 16 GB free space is required.
    Please check whether you have free space in Windows virtual machine if not please increase virtual hard disk space steps followed.
     
  14. hansderycke

    hansderycke Member

    Messages:
    38
    The virtual machine has 21.8GB of free space.
     
  15. Arunn

    Arunn Parallels Support

    Messages:
    300
    Hi, follow the steps given below:
    1. Install all Windows updates through Control Panel> Security > Windows Update.
    2. Reboot just to be sure.
    3. Check again if any missing Windows Updates (none) and disable antivirus tools if any.
    Now upgrade to Windows 10 by following this article.
     
  16. hansderycke

    hansderycke Member

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    38
    Do you guys even read the thread before you reply? I mentioned installing all updates and trying that very article in the first message I posted.
     
  17. VittorioP

    VittorioP Bit poster

    Messages:
    1
    Solutions?
     
  18. Guna@Parallels

    Guna@Parallels Parallels Support

    Messages:
    433
    Hello Hansderycke,
    Please try steps and check how it goes
    1. Make sure the Windows 8.1 Virtual Machine is activated and download Windows 10 Installation Image (.iso) from this link (Choose your Windows version - 32-bit or 64-bit)
    2. Take a snapshot. Click on Actions> Take Snapshot.
    3. Connect the downloaded Windows 10 Installation Image (.iso) to the Windows 8.1 Virtual Machine
    Virtual Machine Configuration > Hardware > CD/DVD1 >Choose an image file
    4. Run the Setup.exe file and make sure to choose "Keep Existing Data and Files" during the installation Wizard
     
  19. hansderycke

    hansderycke Member

    Messages:
    38
    Nah, just keep going in circles.
     
  20. Guna@Parallels

    Guna@Parallels Parallels Support

    Messages:
    433
    Hello @hansderycke
    Please check your private message and respond.
     

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