After big windows 10 Update connection to Mac lost

Discussion in 'Windows Virtual Machine' started by IngoW1, Aug 6, 2016.

  1. IngoW1

    IngoW1 Bit poster

    Messages:
    4
    Parallels 11.2.1, OS X 10.11.6

    My good running Windows10 machine did load the big Windows10 Update and rebooted a few times to install it.

    Now I have a lot problems:
    Slow reaction of mouse
    only 1024 x768 resolution with Generic Non-PnP Monitor
    no program is launching because of lost connection to Mac-Home-Desktop....
    how to get a running Win10 machine back?
    Thanks
    Bildschirmfoto 2016-08-06 um 17.31.36.JPG Bildschirmfoto 2016-08-06 um 17.46.17.JPG
     
  2. Sasti@Parallels

    Sasti@Parallels Parallels Support

    Messages:
    278
    Have you tried reinstalling Parallels tools? If not, please try and let us know how it works.
     
  3. IngoW1

    IngoW1 Bit poster

    Messages:
    4
    I deinstalled Parallel Tools without problems.
    For the new install parallel asks for a setup CD. This is new. I don't think I have a CD, because I did download all last parallels updates!
    All last Parallel Tools installations were done without CD.

    Still only the bad resolution available.:mad: Bildschirmfoto 2016-08-06 um 18.42.38.JPG
     
  4. Guna@Parallels

    Guna@Parallels Parallels Support

    Messages:
    433
    You can click on continue and try the below steps
    1. Click on Start menu > ThisPC > Locate Parallels Tools CD drive. Then double-click on it to launch Parallels Tools installation.
    2 . Restart the virtual machine.
     

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  5. IngoW1

    IngoW1 Bit poster

    Messages:
    4
    Thanks for the fast good support. This worked.
     
  6. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,158
    You are welcome! Feel free to reach out anytime. We are here to help!
     

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