After big windows 10 Update connection to Mac lost

[IngoW1]

Parallels 11.2.1, OS X 10.11.6

My good running Windows10 machine did load the big Windows10 Update and rebooted a few times to install it.

Now I have a lot problems:
Slow reaction of mouse
only 1024 x768 resolution with Generic Non-PnP Monitor
no program is launching because of lost connection to Mac-Home-Desktop....
how to get a running Win10 machine back?
Thanks

 

[Sasti@Parallels]

Parallels 11.2.1, OS X 10.11.6

My good running Windows10 machine did load the big Windows10 Update and rebooted a few times to install it.

Now I have a lot problems:
Slow reaction of mouse
only 1024 x768 resolution with Generic Non-PnP Monitor
no program is launching because of lost connection to Mac-Home-Desktop....
how to get a running Win10 machine back?
Thanks
View attachment 11483 View attachment 11484

Have you tried reinstalling Parallels tools? If not, please try and let us know how it works.

 

[IngoW1]

I deinstalled Parallel Tools without problems.
For the new install parallel asks for a setup CD. This is new. I don't think I have a CD, because I did download all last parallels updates!
All last Parallel Tools installations were done without CD.

Still only the bad resolution available.

 

[Guna@Parallels]

You can click on continue and try the below steps
1. Click on Start menu > ThisPC > Locate Parallels Tools CD drive. Then double-click on it to launch Parallels Tools installation.
2 . Restart the virtual machine.

 

[IngoW1]

Thanks for the fast good support. This worked.

 

[PaulChristopher@Parallels]

Thanks for the fast good support. This worked.

You are welcome! Feel free to reach out anytime. We are here to help!