Pro 11 to Home upgrade

Discussion in 'Installation and Configuration of Parallels Desktop' started by ShoaibJ, Aug 28, 2016.

  1. ShoaibJ

    ShoaibJ Bit poster

    Messages:
    1
    I had the Pro subscription which just expired and I bought the Parallels 12 upgrade (Home/Student) as I no longer need the Pro. The upgrade key is not working. Is it something to do with the licensing terms or a technical issue?
     
    ShoaibJ, Aug 28, 2016
    #1
  2. Dhana@Parallels

    Dhana@Parallels Parallels Support

    Messages:
    187
    Hi ShoaibJ,
    Since your Parallels Desktop for Mac Pro has been expired, the license can no longer be used. You must have purchased a full version of Parallels Desktop 12 for Mac standard instead of upgrade.
    Kindly reach our support team to receive a refund for the purchase or to purchase full version license by paying the difference amount.
    Thanks.
     
    Dhana@Parallels, Aug 29, 2016
    #2

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