Can I downgrade back to P11 after already having upgraded to P12?

Discussion in 'Installation and Configuration of Parallels Desktop' started by Positiveguy1960, Dec 1, 2016.

  1. Positiveguy1960

    Positiveguy1960 Bit poster

    Messages:
    5
    I already upgraded to parallels 12 but now I want to downgrade to parallels 11. Will that be a problem? I can get parallels 11 for less money and it's all I need. (I can buy P11 for $38 or buy P12 for $79 full install price.)
     
  2. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,120
    Hey, we can provide you with the refund if you purchase Parallels Desktop 12 less then 30 days ago.
    Let us check your order and please confirm the refund for Parallels Desktop 12
     
  3. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,120
    We've checked it, everything is OK, we can provide you with the refund for Parallels Desktop 12. (but you purchase was on Black Friday and you got the Bundle. Would you like to refund all apps? Or just Parallels Desktop 12?)
     
  4. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,120
    Forgot that, you can redownload Parallels Desktop from this link and activate it with your license key.
     
  5. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    Hello Positiveguy1960,
    Yes, you can if you have a valid activation key then you can install Parallels Desktop 11. Parallels Desktop 11 is not sold on our website after the release Parallels Desktop 12.
     
  6. Positiveguy1960

    Positiveguy1960 Bit poster

    Messages:
    5
    What I was really wanting to do was keep the P12 I have installed (bought on Black Friday with bundle) on my laptop.
    Then on my desktop I would downgrade the P12 to P11 (because I currently only have 1 license) and then I would buy another license for P11 (because its cheaper) and go back to P11 on the desktop.
    So the question is how do I downgrade from P12 to P11 on my desktop since P12 is already on the desktop? (I don't need a refund. I'm not talking about that.)
     
  7. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,120
    Hi,
    you can just install Parallels Desktop 11 on your Mac and activate it with your license key.
    Please download Parallels Desktop 11 using this link.
    Please let us know if you need any help.
     

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