Can't activate trial key as in "How to deploy Parallels RAS on Microsoft Azure" tutorial

Discussion in 'Parallels Remote Application Server' started by DavidC27, Jan 23, 2017.

  1. DavidC27

    DavidC27 Bit poster

    Messages:
    2
    I've followed the "How to deploy Parallels RAS on Microsoft Azure" YouTube tutorial, exactly, I'm quite sure. When I get to the point where I'm told to "reactivate the license and trial key" (3:50), I see something different from what's in the tutorial (see images below).
    After I click OK on the "The evaluation time has expired" dialog, I can't find a way to get to the state where ALLINONE is selected as the current Site and where I can access Licensing on the left pane.
    Anyone have any idea if I've done something wrong, or how to recover from this state (is the Not Verified status significant)?
    Thanks!

    What I see:
    upload_2017-1-23_18-3-37.png

    What's in the tutorial:
    upload_2017-1-23_18-4-50.png
     
  2. IsrealM

    IsrealM Bit poster

    Messages:
    1
  3. Hi, @DavidC27 we've received your reply:
    I was never asked to identify myself to Parallels, so how would it know? If you watch the tutorial up to that point you'll see it's generic. Well, my identity is established with Azure but there's no link to Parallels up to that point.
     
  4. DavidC27

    DavidC27 Bit poster

    Messages:
    2
    I've gotten the status to "Agent Verified" but still can't select any Agents/Sites (and so can't get to Licensing). When I click the Resolve button in the Edit RAS Publishing Agents dialog, I get the error "Could not resolve IP for the given server." That IP (10.1.1.11) is the local IP for the VM. Windows Firewall is turned off.

    upload_2017-1-25_12-10-10.png
     
  5. Valentin@Parallels

    Valentin@Parallels Parallels Support

    Messages:
    66
    Hey @DavidC27
    Apologies for being quite late to respond, however there are couple of things to note regarding this thread:

    1. All-in-One appliance have trial period which is already expired so the only way to activate it is to request a trial key. It's been a while since we reported this to appropriate department however I'm not sure if it was fixed for now or not. Should you wish to proceed with product evaluation please let me know so we can issue an extended trial key for 30 days so you can proceed with evaluation.

    2. Configuration on the screen shot provided looks slightly incorrect since Publishing Agent (PA) component is somewhat like a 'Master' component of installation which serves as brain center of RAS installation. The behavior which is observed on the screenshot is caused by the fact that you have 2 PAs on two different servers and currently you are operating RAS Console from secondary Publishing Agent, but not master.

    In addition I would recommend to check Administrator's Guide since it provides some insights on how does product works:
    http://download.parallels.com/ras/v15.5/docs/en_US/Parallels-RAS-v15-5-Administrators-Guide.pdf

    Should you have any additional questions or would like to discuss something please do not hesitate to reply me back!

    Cheers!
     

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