Move Parallels Desktop 11 to my new mac

Discussion in 'Installation and Configuration of Parallels Desktop' started by Siyuan, Jun 2, 2017.

  1. Siyuan

    Siyuan Bit poster

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    My old mac was broken suddenly, I bought a new mac and restore data from my Time capsule. When I open Parallels, it prompted me to enter the activation key. I entered the key and click "Activate", it prompted "This license is already in use. How would you like to activate Parallels Desktop on this Mac?". Then I click "Activate on This Mac", it prompted "You have reached the maximum number of activations available for your activation key". Please help!
    Parallels version on my new mac: 11.2.3 (32663)
     
    Siyuan, Jun 2, 2017
    #1
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

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    Hi @Siyuan, thanks for reaching out! Please provide the license key in the private message so that we will reset it for you.
     
    PaulChristopher@Parallels, Jun 2, 2017
    #2
  3. Siyuan

    Siyuan Bit poster

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    How to send it in private message?
     
    Siyuan, Jun 2, 2017
    #3
  4. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

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    3,112
    Hi @Siyuan, we have already sent a private message. Please provide the license key in the private message and we will help!
     
    PaulChristopher@Parallels, Jun 2, 2017
    #4
  5. Siyuan

    Siyuan Bit poster

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    I have sent it to the conversation
     
    Siyuan, Jun 2, 2017
    #5
  6. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

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    Hi @Siyuan, we have made few changes in the key settings, please reactivate with the same key and keep us posted the results.
     
    PaulChristopher@Parallels, Jun 2, 2017
    #6
  7. Siyuan

    Siyuan Bit poster

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    It works now! Thank you for the rapid reply
     
    Siyuan, Jun 2, 2017
    #7
  8. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

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    You're welcome! Feel free to reach out anytime. We are here to help!
     
    PaulChristopher@Parallels, Jun 2, 2017
    #8

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