PD not running on OSX10.12

Hello
Ive bought a new license for transferring my old PD8 (on 10.9) to a new computer.
The Installer (ParallelsDesktop-12.2.1-41615) does not even run to the place I could enter my license-key. It shows a problem-ID 15380
What do I have to do?

Greetings Klaus

 

Hi @klkloos , plz follow steps suggested in the article and let us know if that helps.

 

hello Arun

many thanks for your help
I have no 0-users. But there are entries with the same number.
example:
_appleevents 55
_pcastagent 55
can this cause the problem?
The article is related to Parallels Desktop 8/9/10 not 12. Is this correct?
Any other idea?

Greetings Klaus

 

Hello @klkloos We would request you to start the virtual machine from your Mac Finder > Application Folder > Double Click the Parallels Desktop Icon and let us know the status. Thanks, Shathish

 

Hello Shathish

IT IS WORKING many thanks for this fast help.

Greetings Klaus

 

Hello @klkloos You're Welcome! We are always here to help you. Thanks, Shathish