Error: PRL_ERR_DISK_FILE_OPEN_ERROR (0x80021014)

Discussion in 'Installation and Configuration of Parallels Desktop' started by Sukru, Sep 28, 2017.

  1. Sukru

    Sukru Bit poster

    Messages:
    6
    please help me.
    Parallels Desktop, windows I unfortunately do not open. it gives the bottom error.
    I will be glad if you help me.

    Error: PRL_ERR_DISK_FILE_OPEN_ERROR (0x80021014)

    Path: '/Users/<username/Parallels/KS.pvm/APPLE SSD SM0512G (disk0).hdd'

    diskutil list
    /dev/disk0 (internal, physical):
    #: TYPE NAME SIZE IDENTIFIER
    0: GUID_partition_scheme *500.3 GB disk0
    1: EFI EFI 209.7 MB disk0s1
    2: Apple_APFS Container disk1 400.0 GB disk0s2
    3: Microsoft Basic Data BOOTCAMP 100.0 GB disk0s3
     
  2. HarleyM

    HarleyM Bit poster

    Messages:
    4
    do you updated the OSX High Sierra? My Parallels is with the same error...
     
  3. EdoardoI

    EdoardoI Junior Member

    Messages:
    12
    Had the same issue, here's how I resolved (thanks to VMWare wha has the solution here: https://kb.vmware.com/selfservice/m...nguage=en_US&cmd=displayKC&externalId=2151780):
    - install Parallels 12
    - reboot your mac in recovery mode
    - run a terminal and, enter "csrutil disable"
    - restart the mac
    - create a new machine from bootcamp in Parallels 12, configure & run Windows & shut it down
    - update to Parallels 13, make some configuration changes to the working bootcamp vm, run it & shutdown
    - reboot your mac in recovery mode
    - run a terminal and, enter "csrutil enable"
    - reboot your mac and run your bootcamp vm
    - handle with care :)
     
  4. Sukru

    Sukru Bit poster

    Messages:
    6
    EDOARDOL;
    this is great.
    Thank you very much for your help.
    it is working now....
     
  5. Sukru

    Sukru Bit poster

    Messages:
    6
    yes it happened after I updated it to oxs high sierra. but thanks to this solution
     
  6. RafaelA3

    RafaelA3 Bit poster

    Messages:
    2
    Are you serious that I'll have to update to Parallels 13?
     
  7. RafaelA3

    RafaelA3 Bit poster

    Messages:
    2
  8. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,158

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