Installing Parallel Tools fails - everytime

I have had this issue for years now, since v11 that I can remember... Each time I get a minor update to Parallels or when going from v11 to v12 or v12 to v13, this problem happens. During the v11 or v12 days, before I figured this out, I started ignoring or skipping the incremental updates as I didn't know how to fix it. Now though, I've gotten so used to it, I let it run through the steps, let it fail, restart Windows*, and then go the the %TEMP% folder and run the 'setup' from the PrlToolsPackage folder. That works each time (so far!).

Why is this necessary ?

* If you don't restart Windows before trying the manual install, it always fails to install with a file copying error (that I don't recall).

 

Hello @RealzymeL , please follow the steps provided at http://kb.parallels.com/8969 and check if it works. Thanks

 

I've said that KB article link for the next update when it will happen. I'll give it a try then.

 

Hi @RealzymeL , sure. Please reach us anytime for further assistance.