Installing Parallel Tools fails - everytime

Discussion in 'Installation and Configuration' started by RealzymeL, Oct 25, 2017.

  1. RealzymeL

    RealzymeL Bit Poster

    Messages:
    9
    I have had this issue for years now, since v11 that I can remember... Each time I get a minor update to Parallels or when going from v11 to v12 or v12 to v13, this problem happens. During the v11 or v12 days, before I figured this out, I started ignoring or skipping the incremental updates as I didn't know how to fix it. Now though, I've gotten so used to it, I let it run through the steps, let it fail, restart Windows*, and then go the the %TEMP% folder and run the 'setup' from the PrlToolsPackage folder. That works each time (so far!).

    Why is this necessary ?

    * If you don't restart Windows before trying the manual install, it always fails to install with a file copying error (that I don't recall).
     
  2. Alfena@Parallels

    Alfena@Parallels Kilo Poster

    Messages:
    445
  3. RealzymeL

    RealzymeL Bit Poster

    Messages:
    9
    I've said that KB article link for the next update when it will happen. I'll give it a try then.
     
  4. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,361
    Hi @RealzymeL , sure. Please reach us anytime for further assistance.
     

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