Black screen after login.

Discussion in 'Installation and Configuration of Parallels Desktop' started by TomM14, Jan 5, 2018.

  1. TomM14

    TomM14 Bit poster

    Messages:
    1
    Hi,

    I have a new MBP 13" touchbar running Windows 10 Pro and the most recent version of Parallels. I've had no issues until yesterday, when I tried to start up. No matter what I try, it fails to black screen after login. Task manager won't start either.
    I've tried searching the site but can't get any solutions that work.

    Any help would be much appreciated!

    Tom.
     
  2. Shathish@Parallels

    Shathish@Parallels Pro

    Messages:
    344
  3. Bill9

    Bill9 Bit poster

    Messages:
    3
    I encounter a "Windows failed to Start" error on a black screen that I cannot get past (below).

    Please advise. 12F238AF-3FAE-474A-B969-DA5C451DE368.jpeg
     
  4. Shathish@Parallels

    Shathish@Parallels Pro

    Messages:
    344
  5. Bill9

    Bill9 Bit poster

    Messages:
    3
    Thanks for the reply, but I do not have a Windows install CD. Is there another way to resolve this?
     
  6. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,158
    Hi @Bill9, can you please send us a problem report collected right after the splash/error screen (Help menu > Send Technical Data...)? This will help us significantly, please reply me back with the report ID number.
     

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