Black screen after login.

[TomM14]

Hi,

I have a new MBP 13" touchbar running Windows 10 Pro and the most recent version of Parallels. I've had no issues until yesterday, when I tried to start up. No matter what I try, it fails to black screen after login. Task manager won't start either.
I've tried searching the site but can't get any solutions that work.

Any help would be much appreciated!

Tom.

 

[Shathish@Parallels]

Hello @TomM14, Parallels Support Here! We would request you to refer to this article http://kb.parallels.com/123094 and check it helps. Thanks, Shathish

 

[Bill9]

I encounter a "Windows failed to Start" error on a black screen that I cannot get past (below).

Please advise.

 

[Shathish@Parallels]

Hello @Bill9 Please refer to this article http://kb.parallels.com/5223 and check if it helps.

 

[Bill9]

Thanks for the reply, but I do not have a Windows install CD. Is there another way to resolve this?

 

[PaulChristopher@Parallels]

Thanks for the reply, but I do not have a Windows install CD. Is there another way to resolve this?

Hi @Bill9, can you please send us a problem report collected right after the splash/error screen (Help menu > Send Technical Data...)? This will help us significantly, please reply me back with the report ID number.