Tried Parallels 13 from 12 version

Hi all,
I've tried the new version of parallels desktop 13 onto my old licensed 12 Version.
Now, I'm not able to use none of them.
The system ask me to upgrade to the paid version and nothing else.
What can I do in order to retrieve the licensed version?
Thanks in advance.

 

Hi @Serge4 , please click here to download Parallels Desktop 12 for Mac and check if that works.

 

Hi,
Thanks a lot.
My problem seems to be resolved with your method.
However, I don't understand for what reason I have to re-install it.
Regards.

 

Hi @Serge4 , you would have installed Parallels Desktop 13 for Mac which cannot be activated using Parallels Desktop for Mac 12 license, that is the reason we installed Parallels Desktop for Mac version 12.