Tool Box Video converter

Discussion in 'Parallels Toolbox for Mac' started by MarkL8, May 30, 2018.

  1. MarkL8

    MarkL8 Bit poster

    Messages:
    8
    Convert video crashes my iMac pro -->everytime, despite new install and new iMac Pro, caused three blue screen type events ....resulting in a complete shutdown of the computer and a reboot. I have reported this to Apple as a bug too.

    You guys have a suggestion?
     
  2. sergk

    sergk Parallels Developers

    Messages:
    520
    Hello,

    could you please generate Problem Report (Open Toolbox -> click on cogwheel -> Help ->Send Technical Data), send it and post it's ID here. We need to investigate the problem.
    Also, if possible, share a vide that causes the crash.
     
  3. MarkL8

    MarkL8 Bit poster

    Messages:
    8
    I sent it just now ID number 259214798
     
  4. sergk

    sergk Parallels Developers

    Messages:
    520
    Thanks!

    Do you have the crash on every video conversion despite of video is being converted? Or one concrete video causes the crash?
     
  5. MarkL8

    MarkL8 Bit poster

    Messages:
    8
    yes it does and Have replied to your email (DM) and attached a mov file.
     
  6. sergk

    sergk Parallels Developers

    Messages:
    520
    Also I would ask you to send us crash reports from you Mac:
    - Open Finder
    - Press Cmd+Shift+G, enter /Library/Logs in dialog
    - Compress 'DiagnosticReports' folder and send it to us (this folder contains reports about crashes on your system).
     

Share This Page