Access not working with Mojave?

Discussion in 'Installation and Configuration' started by joerusz, Sep 25, 2018.

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  1. TiagoV1

    TiagoV1 Bit poster

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    2
    Hi I have IOS10.14.2 I followed your instructions Parallels Access but still won't work
     
  2. Hi, which version of Parallels Access you're using? and maybe you got some error message during Parallels Access launch?
     
  3. RajneshD

    RajneshD Bit poster

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    Hello Michael,
    I see that I can add "Parallels Access" but I don't have anything called "Parallels Access Agent" on my Macbook Pro (late 2016) running Mojave.
    How/ where do I find "Parallels Access Agent" ?

    I have Parallels 13 installed, and I get the same error (I've attached a Screen grab):
    Unable to connect Hard Disk 1.
    A file or device required for the operation of Hard Disk 1 does not exist or is used by another process, or you have no permission to access it... etc.

    Thanks in advance,
    Rajnesh

     

    Attached Files:

  4. GrahamD1

    GrahamD1 Bit poster

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    I've seen the issue with no connection a few times now. Most recently, just now.

    To fix I simply:
    1 - Open Parallels Access settings panel
    2 - Top left, you'll see your current user ID for Parallels Access. click on it for the pop-up menu
    3 - Select "Sign Out"
    4 - Now confirm your Parallels account ID and enter your password again and "Sign In"
    5 - You should now once again be accessible.
     
  5. KamelK1

    KamelK1 Bit poster

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    I had given up on Parallels Access and Mojave, so I bought Luna Display. Oddly, once Luna Display installed the system extension to allow Retina resolution to go to the iPad, Parallels Access started working. While I would hope this would lead Parallels Access developers to find the solution, I suspect this is asking too much from them.
     
  6. DavidS66

    DavidS66 Bit poster

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    Thanks for sharing! I had this issue everybody in the thread was having, but I followed the instructions and it all played off.
     
  7. DavidS66

    DavidS66 Bit poster

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    Thanks for the solution, it worked for me!
     
  8. RuudG

    RuudG Bit poster

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    Michael:
    319813838
     
  9. ZIMZ

    ZIMZ Member

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    I tried completely uninstalling the parallels agent on both machines and re-installing. Made no difference.
     
  10. ZIMZ

    ZIMZ Member

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    71
    I tried completely uninstalling the parallels agent on both machines and re-installing. Made no difference.
     
  11. PaulB34

    PaulB34 Bit poster

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    Thanks for the info and answers. She was very helpful to me.
     
  12. ArshadA

    ArshadA Bit poster

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    Thanks this solved my problem
     
  13. HalcoU

    HalcoU Bit poster

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    Same here, I tries everything but nothing worked o_O
     
  14. AmitK8

    AmitK8 Bit poster

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    Hi, you can try uninstalling and reinstalling on your Machine/s. I hope it will work because it worked for me.
     

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