Access not working with Mojave?

Discussion in 'Installation and Configuration' started by joerusz, Sep 25, 2018.

  1. TiagoV1

    TiagoV1 Bit Poster

    Hi I have IOS10.14.2 I followed your instructions Parallels Access but still won't work
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Hi, which version of Parallels Access you're using? and maybe you got some error message during Parallels Access launch?
  3. RajneshD

    RajneshD Bit Poster

    Hello Michael,
    I see that I can add "Parallels Access" but I don't have anything called "Parallels Access Agent" on my Macbook Pro (late 2016) running Mojave.
    How/ where do I find "Parallels Access Agent" ?

    I have Parallels 13 installed, and I get the same error (I've attached a Screen grab):
    Unable to connect Hard Disk 1.
    A file or device required for the operation of Hard Disk 1 does not exist or is used by another process, or you have no permission to access it... etc.

    Thanks in advance,


    Attached Files:

  4. GrahamD1

    GrahamD1 Bit Poster

    I've seen the issue with no connection a few times now. Most recently, just now.

    To fix I simply:
    1 - Open Parallels Access settings panel
    2 - Top left, you'll see your current user ID for Parallels Access. click on it for the pop-up menu
    3 - Select "Sign Out"
    4 - Now confirm your Parallels account ID and enter your password again and "Sign In"
    5 - You should now once again be accessible.

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