Somehow managed to install Windows 10 without uninstalling Windows 7

Discussion in 'Installation and Configuration of Parallels Desktop' started by CliffH2, Aug 27, 2019.

  1. CliffH2

    CliffH2 Bit poster

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    Ok, so I thought I was upgrading from Windows 7 to 10, but when I installed it, widows 7 is still installed. How do I get rid of windows 7? And not just untinstall, but also reclaim that hard disk space?

    Thanks
     
  2. Hi, to remove existing Windows 7 refer to https://kb.parallels.com/5029 . Thanks, Abhishek.
     
  3. CliffH2

    CliffH2 Bit poster

    Messages:
    3
    I found that article, but when I right click, I do not get the option to "Remove"...?
     
  4. CliffH2

    CliffH2 Bit poster

    Messages:
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    I called support, and they found that Windows 7 was running in the background. They opened Activity monitor, did a search for Windows 7, and did a force quit on it. Once complete, the option to remove Windows 7 appeared as described in the Knowledge Base Article. Thank you.
     
    Maria@Parallels likes this.
  5. Hi, we are glad to know the issue was resolved over remote session with our support team.
     

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