Can't open Windows 10 - stuck on spinning device

T

tblack

Member
I have a significant issue with trying to open my Windows 10 VM. When I click on the Parallels desktop icon in the dock, I get the usual large window asking me to click to open windows 10, but then all that happens is that I get the "starting' window with the big spinning device, and windows 10 never opens. I don't mean the mac coloured beach ball, I mean the large spinning cog device that comes up in Parallels desktop window (thumbnail).
Then, sometimes I can shut down Parallels desktop but when I try to start it again I get another start window, but nothing happens (thumbnail). Then, I can't quit Parallels desktop without force quitting it. That makes my whole MacBook Pro unstable, including the Mac OS - the whole computer slows down badly and never properly shuts down (I just get the small apple spinning cog - not the beach ball, the small spinning cog device). I then have to hard shut down the Mac. This also seems to cause instability in the Mac OS when I boot up again.
This can only be remedied by booting the MBP in safe mode, and/or running first aid in disk utility, which seems to restore everything OK, until I try to run Parallels again - and the whole sorry saga is repeated.
Windows is unfortunately an essential business tool for me because I need to run Dragon. But my Windows 10/Parallels desktop installation is currently unuseable. Any suggestions/help would be greatly appreciated.
Running OS 10.14.5. Parallels desktop 14.1.3. All Windows updates are installed.

Tom

Screenshot 2.png Screenshot 1.png
 
Sort by date Sort by votes
This has now been the entire f'ing day. did the reset above in the command prompt. after 4 HOURS my laptop overheated and died.
This is the 3rd time parallels has failed me, lost a days work (and now i have to reinstall everything), so probably another day.

Awesome.
 
Upvote 0 Downvote
Maria@Parallels said:
Please try the following and let us know how it works:
  1. Paste the command below into Terminal as is (do not hit Enter yet):

    prl_disk_tool check --hdd

  2. Find your virtual machine in Finder. Right-click on the .pvm file of your virtual machine and choose Show Package Contents
  3. Drag your WindowsXXX.hdd file into Terminal and drop it right next to prl_disk_tool check --hdd.
    So as result you will see something like this in Terminal window:

    prl_disk_tool check --hdd /Users/appleseed/Documents/Parallels/Windows\ 7.pvm/Windows\ 7-0.hdd

    Please note there should be a space between --hdd and /Users/....
  4. Press return and wait till this operation completes.
    Operation progress 100%
Click to expand...
When I tried these steps, I did not get any "Operation progress". when I pressed enter, cursor is on the next line and nothing is happening. here is bow my screen is now:

upload_2019-9-25_5-49-16.png
 
Upvote 0 Downvote
Maria@Parallels said:
Guys, we recieved updates from the Parallels Engineering team.
Please generate the tech report with detailed logging. You can find how to do it here.
Also please collect a spin dump during the Parallels Desktop freezing.
Looking forward to your reply
Click to expand...

I'm sorry, you want me to send you a bunch of information, yet you have an update? Why don't you post the update here instead of wasting everyone's time?
 
Upvote 0 Downvote
PardhaS said:
When I tried these steps, I did not get any "Operation progress". when I pressed enter, cursor is on the next line and nothing is happening. here is bow my screen is now:

View attachment 15341
Click to expand...

Exactly what mine did. And then it overheated my Macbook Pro 2018 and everything reset.

@PardhaS Third time this has happened to me. Planning on cancelling my subscription, that I've had for 3 years, if this isn't resolved shortly.
 
Upvote 0 Downvote
Well ... I am not too far behind. I have 4 Macs running with Parallel. Up until early 2017 things were great and things started going down. This year ... it is pretty much a nose dive. Every time I report an issue, they do nothing to find the root cause. I end up restoring a time machine backup.
 
Upvote 0 Downvote
That's where I am. I was faster restoring a backup than going through this stuff. I just did that, saved my work then reinstalled windows. This isn't acceptable though.
 
Upvote 0 Downvote
Another person with the same issue. Business version of Parallels 13.3.2, running windows 10 on High Sierra. Problem for me is, I have 4 LABS with many machines with the same issue. Students depend on these machines to do their course work, instructors depend on them to be able to present their course!!! This is UNACCEPTABLE! I spent half a day in one lab yesterday trying to remedy this situation. I'm wasting a lot of time. Sometimes running the sudo chown -R root:wheel /Library/Preferences/Parallels seems to help, but not always. I have a feeling this has something to do with Windows updates. Has anyone tried turning the Win upd service off totally to see if this helps?
 
Upvote 0 Downvote
MargaretD1 said:
Thanks, HarryS5, it's not too often I get a good chuckle on a technical forum :p.
Click to expand...
I'm sorry I can't be more helpful, honestly.

I read somewhere you might be able to install a new windows image and then take the .hdd file and attach it somehow so you can at least get data from it, but I haven't tried this yet since I was able to restore a backup of my data.
 
Upvote 0 Downvote
HarryS5 said:
I'm sorry I can't be more helpful, honestly.

I read somewhere you might be able to install a new windows image and then take the .hdd file and attach it somehow so you can at least get data from it, but I haven't tried this yet since I was able to restore a backup of my data.
Click to expand...
Unfortunately, with close to 200 machines and busy lab schedules, that's not an option for me.
 
Upvote 0 Downvote
I can't believe this. It just happened again with a new install. Laptop became EXTREMELY hot, and then my battery was drained (even though it was plugged in the entire time) with parallels running. Laptop slowed to a halt. I force closed parallells and everything is fine again and my laptop is accepting a charge.
 
Upvote 0 Downvote
I just got hit with this problem earlier this afternoon. Out of nowhere my Windows 10 VM froze up. Then my Mac started to freeze up, eventually requiring a force restart. After checking the disk, resetting pram, I loaded up Parallels again. I got the "Checking disks.." message and now a Mac that is getting pushed to its limits, with intermittent freezing and Parallels showing no indication of any progress after 30+ minutes.

This is not cool.
 
Upvote 0 Downvote
HarryS5 said:
I'm sorry, you want me to send you a bunch of information, yet you have an update? Why don't you post the update here instead of wasting everyone's time?
Click to expand...
Sorry for the inconvenience, but we need a bit more info for the issue investigation and then we've request it from you.
This is an update which we received from the Engineering team.
 
Upvote 0 Downvote
r3volution11 said:
I just got hit with this problem earlier this afternoon. Out of nowhere my Windows 10 VM froze up. Then my Mac started to freeze up, eventually requiring a force restart. After checking the disk, resetting pram, I loaded up Parallels again. I got the "Checking disks.." message and now a Mac that is getting pushed to its limits, with intermittent freezing and Parallels showing no indication of any progress after 30+ minutes.

This is not cool.
Click to expand...
Could you provide us please with the following info:
Guys, we recieved updates from the Parallels Engineering team.
Please generate the tech report with detailed logging. You can find how to do it here.
Also please collect a spin dump during the Parallels Desktop freezing.
 
Upvote 0 Downvote
This is brutal.

I can't get any of those logs, if I boot this image, my mac completely freezes, goes extremely hot and then eventually over heats and dies. How would you expect me to get the logs?
 
Upvote 0 Downvote
You must log in or register to reply here.
Back
Top