you have entered an upgrade key. Please confirm it with a key from the previous version

Discussion in 'Licensing and Activation' started by Igor Moreira, Jun 12, 2018.

  1. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    Yes, you have Parallels Desktop 14 one-time upgrade key. You have to use Parallels Desktop 12 key as the previous key to complete the activation.
     
  2. IgorB2

    IgorB2 Bit poster

    Messages:
    9
    I tried that, even though the program never asked this before, the Parallels 14 key was enough. When I use the Parallels 14 activation key and Parallels 12 as a previous version key I get the following error:

    The previous activation key has not been accepted by the license server.

    Please make sure you have entered the key correctly. Your activation keys are stored in your Parallels account. If you don't want to bother yourself with numerous activation keys and upgrade procedures in future, we recommend that you purchase a subscription to Parallels Desktop.
     
  3. Changed some settings again, please check the issue and share any results with us please
     
  4. IgorB2

    IgorB2 Bit poster

    Messages:
    9
    Thanks, but still the same error pops up, I even tried removing parallels completely. What can else I do?
    "The previous activation key has not been accepted by the license server."
     
  5. Could you provide us please with the screenshot of the error message please?
     
  6. IgorB2

    IgorB2 Bit poster

    Messages:
    9
    Sure, here it is Screenshot 2020-01-21 at 14.10.37.png
     
  7. Thank a lot, changed settings once again, please check the issue.
     
  8. IgorB2

    IgorB2 Bit poster

    Messages:
    9
    Still the same, maybe I'm using wrong serial numbers, I don't know anymore

    Screenshot 2020-01-22 at 07.29.32.png Screenshot 2020-01-22 at 07.28.55.png
     
  9. IgorB2

    IgorB2 Bit poster

    Messages:
    9
    Any news? I still cannot run windows ...
     
  10. IgorB2

    IgorB2 Bit poster

    Messages:
    9
    Anything?
     
  11. Please check your inbox for more info.
     
  12. UnK

    UnK Bit poster

    Messages:
    4
    I just have bought a update version from parallels desktop 14 to 15 as suggested in my software but when i will put the key i have received the message "you have entered an upgraded key. Please confirm it with the key from the previous version" requeste my previous key that I put and receive always the message "The product key of a previous version of Parallels Desktop has been not accepted on the license server". How can I validate it?
     
  13. Hi, is it possible to provide us with the first symbols of your license keys?
     
  14. UnK

    UnK Bit poster

    Messages:
    4
    H7YPDC
     
  15. Thanks a lot, we've found your purchase order number 216989376.
    Please confirm the refund of your upgrade license (if you need it)
     
  16. AnniZ

    AnniZ Bit poster

    Messages:
    1
    Hi, I have the same issue. Please give me a refund.
     
  17. Please provide us with your purchase order. We will check it for you.
     
  18. NontaritB

    NontaritB Bit poster

    Messages:
    2
    hi! i have the same problem with activation. Please tell me how to refund or solve the issues. Thanks.
     
  19. NontaritB

    NontaritB Bit poster

    Messages:
    2
    hi! i have the same problem with activation. Please tell me how to refund or solve the issues. Thanks. Screen Shot 2563-07-16 at 08.18.15.png
     
  20. Hello, your order 229194158 has been refunded
    Funds will appear at your back account during the next 5-7 days.
    Please let us know if you have any additional questions.
     

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