you have entered an upgrade key. Please confirm it with a key from the previous version

Discussion in 'Installation and Configuration' started by Igor Moreira, Jun 12, 2018.

  1. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,459
    Yes, you have Parallels Desktop 14 one-time upgrade key. You have to use Parallels Desktop 12 key as the previous key to complete the activation.
     
  2. IgorB2

    IgorB2 Bit Poster

    Messages:
    9
    I tried that, even though the program never asked this before, the Parallels 14 key was enough. When I use the Parallels 14 activation key and Parallels 12 as a previous version key I get the following error:

    The previous activation key has not been accepted by the license server.

    Please make sure you have entered the key correctly. Your activation keys are stored in your Parallels account. If you don't want to bother yourself with numerous activation keys and upgrade procedures in future, we recommend that you purchase a subscription to Parallels Desktop.
     
  3. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    6,252
    Changed some settings again, please check the issue and share any results with us please
     
  4. IgorB2

    IgorB2 Bit Poster

    Messages:
    9
    Thanks, but still the same error pops up, I even tried removing parallels completely. What can else I do?
    "The previous activation key has not been accepted by the license server."
     
  5. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    6,252
    Could you provide us please with the screenshot of the error message please?
     
  6. IgorB2

    IgorB2 Bit Poster

    Messages:
    9
    Sure, here it is Screenshot 2020-01-21 at 14.10.37.png
     
  7. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    6,252
    Thank a lot, changed settings once again, please check the issue.
     
  8. IgorB2

    IgorB2 Bit Poster

    Messages:
    9
    Still the same, maybe I'm using wrong serial numbers, I don't know anymore

    Screenshot 2020-01-22 at 07.29.32.png Screenshot 2020-01-22 at 07.28.55.png
     
  9. IgorB2

    IgorB2 Bit Poster

    Messages:
    9
    Any news? I still cannot run windows ...
     
  10. IgorB2

    IgorB2 Bit Poster

    Messages:
    9
    Anything?
     
  11. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    6,252
    Please check your inbox for more info.
     
  12. UnK

    UnK Bit Poster

    Messages:
    4
    I just have bought a update version from parallels desktop 14 to 15 as suggested in my software but when i will put the key i have received the message "you have entered an upgraded key. Please confirm it with the key from the previous version" requeste my previous key that I put and receive always the message "The product key of a previous version of Parallels Desktop has been not accepted on the license server". How can I validate it?
     
  13. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    6,252
    Hi, is it possible to provide us with the first symbols of your license keys?
     
  14. UnK

    UnK Bit Poster

    Messages:
    4
    H7YPDC
     
  15. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    6,252
    Thanks a lot, we've found your purchase order number 216989376.
    Please confirm the refund of your upgrade license (if you need it)
     
  16. AnniZ

    AnniZ

    Messages:
    1
    Hi, I have the same issue. Please give me a refund.
     
  17. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    6,252
    Please provide us with your purchase order. We will check it for you.
     
  18. NontaritB

    NontaritB Bit Poster

    Messages:
    2
    hi! i have the same problem with activation. Please tell me how to refund or solve the issues. Thanks.
     
  19. NontaritB

    NontaritB Bit Poster

    Messages:
    2
    hi! i have the same problem with activation. Please tell me how to refund or solve the issues. Thanks. Screen Shot 2563-07-16 at 08.18.15.png
     
  20. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    6,252
    Hello, your order 229194158 has been refunded
    Funds will appear at your back account during the next 5-7 days.
    Please let us know if you have any additional questions.
     

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